My Beam Gen 2 always disconnects when I turn the tv off, when I turn the tv back on and try connect the been through the app, it thinks the device is not connected to the tv. I have to unplug and plug the hdmi back into the tv (sometimes numerous times) for it to connect again. Can someone please help so I don’t have to try chase up a refund
Answered
Beam Gen 2 disconnects
Best answer by Corry P
Hi
Welcome to the Sonos Community!
I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
I hope this helps.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Do you have any other devices connected to the TV?
Try this:
Disconnect everything from the TV and unplug the Beam and TV from power for a couple of minutes. Plug everything back in but keep everything disconnected. Make sure CEC is enabled in the TV settings. Run TV Setup in the Sonos app and follow the app instructions. When the app instructs you, connect the Beam to the TV’s HDMI ARC port using the Sonos-supplied HDMI cable. After the Beam has been successfully connected, connect any other devices to the TV.
I have an Apple TV, and Xbox connected to the tv.
Does this solution fix the issue permanently?
Possibly. If it doesn’t, try disabling the CEC settings on the Apple TV and Xbox.
That’s correct. You’d need to manually deal with selecting the TV input.
It’s unfortunate that there are only very loose standards with respect to CEC cooperation between units. Sometimes the best solution is to insert a CEC blocker for the secondary devices (disc players, games, etc.) because some devices will disable advanced audio if their CEC is turned OFF.
Appreciate the help but if I’m spending $800+ on a device I would expect that it works properly.
I tried the tips mentioned above and they did not work.
+19Hi
Welcome to the Sonos Community!
I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
I hope this helps.
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.