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Elfod1983
Contributor I
October 30, 2021
Answered

Beam and Atmos

Just purchased a new Beam Gen 2 and a pair of one SL speakers.  For TV I use a TCL 65r646 which supports eArc.  
 

i have Sonos connected to tv via earc using supplied hdmi 2.1 cable and an Xbox one S connected to the TVs high speed hdmi port also via hdmi 2.1 cable.  I have tried what seems like every setting combination possible between the tv and Xbox, gone through the Dolby app setup on Xbox yet still the Sonos app does not show atmos while playing content I know it atmos enabled.  
 

any help is appreciated.

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Elfod1983Answer
Contributor I
October 31, 2021

I appreciate all your help.  The software on this tv is super glitchy plus rtings.com reported a similar issue as the other person said.  I’m returning tomorrow for a Hisense U8G.  Seems to have consistently better reviews.  If that fails me it goes back and I splurge for a higher end Sony.

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Elfod1983Author
Contributor I
October 31, 2021

All the latest firmware also installed 

GuitarSuperstar
Lead Maestro
October 31, 2021

What is HDMI Mode set to on the TV? What options are available?

"Receive with simplicity everything that happens to you." - Rashi
Elfod1983Author
Contributor I
October 31, 2021


 

This seems to be the extent of the hdmi options and modes unless I missed something 

GuitarSuperstar
Lead Maestro
October 31, 2021

Try both the Auto and HDMI 2.1 options with Digital Audio Out set to Auto and see if there is any difference.

"Receive with simplicity everything that happens to you." - Rashi
Elfod1983Author
Contributor I
October 31, 2021

Same result.  Worth mentioning if the Xbox isn’t on, it doesn’t let me adjust the hdmi mode.

GuitarSuperstar
Lead Maestro
October 31, 2021

Man, I’m stumped. All of your settings look correct. The only other thing I would try is disconnecting everything from your TV and unplugging your TV and Beam from power for a couple of minutes. Then redo the TV Setup process in the Sonos app. Don’t connect the Beam to the TV until the app instructs you to and wait until after the TV Setup process is complete to connect the Xbox.

"Receive with simplicity everything that happens to you." - Rashi
Elfod1983AuthorAnswer
Contributor I
October 31, 2021

I appreciate all your help.  The software on this tv is super glitchy plus rtings.com reported a similar issue as the other person said.  I’m returning tomorrow for a Hisense U8G.  Seems to have consistently better reviews.  If that fails me it goes back and I splurge for a higher end Sony.

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