Contributor I

Answered

Beam 2 volume resets to zero when my tv turns on.

5 replies
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I just set up a brand new beam with my 2015 samsung TV through the arc port. It works great but each time I turn on my television the volume has reset to zero. How can I fix this?

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GuitarSuperstarAnswer

Lead Maestro

Try each of these solutions:

Disable the Hardware Volume Control setting under App Preferences in the Sonos app.

Disable and then re-enable TV Autoplay under the Beam’s settings.

Reset the Volume Limit under the Beam’s settings.

"Receive with simplicity everything that happens to you." - Rashi

GuitarSuperstarAnswer

Lead Maestro

Try each of these solutions:

Disable the Hardware Volume Control setting under App Preferences in the Sonos app.

Disable and then re-enable TV Autoplay under the Beam’s settings.

Reset the Volume Limit under the Beam’s settings.

"Receive with simplicity everything that happens to you." - Rashi

How do you turn on your TV?

Bruce

BBNYCAuthor

Contributor I

How do you turn on your TV?

Using the tv remote

BBNYCAuthor

Contributor I

Try each of these solutions:

Disable the Hardware Volume Control setting under App Preferences in the Sonos app.

Disable and then re-enable TV Autoplay under the Beam’s settings.

Reset the Volume Limit under the Beam’s settings.

Unfortunately this didn’t help.

BBNYCAuthor

Contributor I

Try each of these solutions:

Disable the Hardware Volume Control setting under App Preferences in the Sonos app.

Disable and then re-enable TV Autoplay under the Beam’s settings.

Reset the Volume Limit under the Beam’s settings.

Somehow after trying this again it worked. Thanks so much!