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Answered

audio skips intermittently while watching a movie

J
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  • Jbrow
  • Contributor I
  • 8 replies

Here is my diagnosis code: 1444175297

i watched mortal Kombat and now Stowaway on HBO Max and Netflix, respectively. The sound has gaps intermittently and I have already disconnected the hdmi cable and restarted the sonos arc and I’m still getting the same issue. 

Best answer by Airgetlam

While you wait on Sonos to look at that diagnostic, check the TV for software updates, then reboot it by unplugging it from the wall for two minutes.

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4 replies

Airgetlam
  • Airgetlam
  • 42639 replies
  • Answer
  • May 9, 2021

While you wait on Sonos to look at that diagnostic, check the TV for software updates, then reboot it by unplugging it from the wall for two minutes.

Bruce
J
1 person likes this
  • J
    Jbrow
J
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  • Jbrow
  • Author
  • Contributor I
  • 8 replies
  • May 9, 2021

@Airgetlam thanks the additional troubleshooting step I’ll check for a firmware update and unplug the tv from the wall outlet. I’ll update you on my findings. 

Airgetlam
1 person likes this
  • Airgetlam
    Airgetlam
J
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  • Jbrow
  • Author
  • Contributor I
  • 8 replies
  • June 4, 2021

Someone from Sonos can you please respond to my post? 

Xander P
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  • Xander P
  • Retired Sonos Staff
  • 553 replies
  • June 7, 2021

Hi @Jbrow, thanks for reaching out to the Sonos Community.

Are you still having issues with TV audio skipping?

If so, mind sending a fresh diagnostic? We’ll be happy to take a look.

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