Skip to main content
Jbrow
Contributor I
May 9, 2021
Answered

audio skips intermittently while watching a movie

Here is my diagnosis code: 1444175297

i watched mortal Kombat and now Stowaway on HBO Max and Netflix, respectively. The sound has gaps intermittently and I have already disconnected the hdmi cable and restarted the sonos arc and I’m still getting the same issue. 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Airgetlam
AirgetlamAnswer
May 9, 2021

While you wait on Sonos to look at that diagnostic, check the TV for software updates, then reboot it by unplugging it from the wall for two minutes.

Bruce
View in thread

4 replies

Airgetlam
AirgetlamAnswer
May 9, 2021

While you wait on Sonos to look at that diagnostic, check the TV for software updates, then reboot it by unplugging it from the wall for two minutes.

Bruce
    JbrowAuthor
    Contributor I
    May 9, 2021

    @Airgetlam thanks the additional troubleshooting step I’ll check for a firmware update and unplug the tv from the wall outlet. I’ll update you on my findings. 

      JbrowAuthor
      Contributor I
      June 4, 2021

      Someone from Sonos can you please respond to my post? 

      Xander P
      Xander P
      Retired Sonos Staff
      June 7, 2021

      Hi @Jbrow, thanks for reaching out to the Sonos Community.

      Are you still having issues with TV audio skipping?

      If so, mind sending a fresh diagnostic? We’ll be happy to take a look.

      Terms & ConditionsAccessibility statement