Contributor I

Arc Ultra/sub4/ERA300 not playing dolby atmos

Forum|Forum|1 year ago
October 29, 2024
39 replies
1983 views

Until yesterday I enjoyed listening music in dolby atmos by streaming Apple Music via the Sonos app to my era 300 stereo pair. Today my arc ultra and sub 4 arrived; I created one system with the era 300 pair as surrounds. Strangely enough The dolby atmos badge no longer appears when I stream music from Apple Music via the Sonos app.
The spatial music flag is enabled, so I don’t understand why Dolby atmos isn’t working anymore. Any suggestions?

thanks!

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C

clenorma

Lyricist III

No, no logo… nothing at the right side. It’s strange because same Dolby atmos song thru Apple Music from Apple TV and I’ve got the logo Dolby atmos…

M

MisterFalcon

Lyricist I

I have the same issue. I just setup my new Arc Ultra and I do not get Atmos music from Apple Music. I have a standard Arc in another room and it plays Atmos Music from Apple Music without an Issue.

A

ataylor

Contributor I

I have the same issue. I activated a trial of Amazon Music to see if Dolby Atmos worked there and sure enough it does. Switching back to Apple Music though, still nothing. No icon for lossless or Atmos like I saw on my old Arc setup.

H

Hi-PiAuthor

Contributor I

It’s indeed the arc ultra that doesn’t support Dolby atmos. Removing subs and surrounds and still no Dolby atmos badge. If I then stream to one of the era 300 alone in the same room, the Dolby atmos badge is immediately appears. If I select the arc ultra then as second device, it disappears again.
Is this a software issue that will be solved soon with a system update?

G

GuitarSuperstar

Lead Maestro

It’s indeed the arc ultra that doesn’t support Dolby atmos. Removing subs and surrounds and still no Dolby atmos badge. If I then stream to one of the era 300 alone in the same room, the Dolby atmos badge is immediately appears. If I select the arc ultra then as second device, it disappears again.
Is this a software issue that will be solved soon with a system update?

The Arc Ultra supports Dolby Atmos audio. This is likely a software issue from a new product that will hopefully be addressed in the near future with an update.

"Receive with simplicity everything that happens to you." - Rashi

C

clenorma

Lyricist III

One more bug !!!

Sotiris C.

Sonos Staff

Hello @Hi-Pi and everyone!

First, let me say I’m sorry that you are having trouble playing Dolby Atmos content on your new Sonos Arc Ultra.

I brought this information internally for investigation and I would like to ask you to Submit Diagnostics while trying to play Dolby Atmos content on your Sonos Arc Ultra and share them to me on a private message via our Community.

Please do not share the numbers in a reply here on the thread, as they are considered private information and will be removed.

Thank you in advance and I’ll reply on this thread as soon as I have an update for you.

Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.

C

clenorma

Lyricist III

Hi Sotiris C,

I’ve just sent you the diag *********.

Hope to have a fix soon.

Rgds.

Clenorma

Moderator Note: Modified in accordance with the Community Code of Conduct.

H

Hi-PiAuthor

Contributor I

My problem is solved. No change in settings, just tried it again a day later and arc ultra played in Dolby Atmos. Added the surrounds and sub again and now I’m enjoying surround sound…Woooow!
thanks for all the tips!

C

clenorma

Lyricist III

Agree. The problem is now solved. Missing setup at corp level?

Application must be much more stable

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