Arc ultra and Samsung tv

5 replies
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Hi, hope someone can help. I have a Samsung Qe75900tstxxu tv with earc port. I have just purchased the Arc ultra and have connected them through the earc port. The problem I am having is that I'm not getting any Dolby Atmos sound output from the arc, even when I'm playing an atmos enabled film like The Tomorrow War on Amazon Prime. Any advice please?

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jgatieAnswer

Note that Atmos is only available on Prime if you pay the extra fee for a No Ads account.

Airgetlam

According to the Samsung website’s specs, this TV supports ‘Dolby’, with no mention of ‘Atmos’ at all.

Aha…if you click on the question mark, it does say Atmos, so that’s good. Glad I was wrong, this is a nice TV.

https://www.samsung.com/us/televisions-home-theater/tvs/qled-8k-tvs/75-class-q900ts-qled-8k-uhd-hdr-smart-tv-2020-qn75q900tsfxza/v2/#specs

What audio settings do you have on the TV? Where are you getting the signal from for your Amazon Prime test?

Bruce

jgatieAnswer

Note that Atmos is only available on Prime if you pay the extra fee for a No Ads account.

S

SmeadieAuthor

Contributor I

Ahh, that might be the issue then as I have Prime with the adverts. An Amazon upgrade required then.

Thanks for the reply

P

Peter_254

Prodigy II

Remember to adjust the settings on the TV. I had to go into the sound settings on the TV and select passthrough and Auto under Atmos on my Samsung.

S

SmeadieAuthor

Contributor I

Upgraded my Prime, issue resolved.

Thanks all for your help.

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