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MikeE67
Chromatic Producer I
Jan 25, 2023 4:22 PM UTC
Answered

Arc TV output query

Hi. I have not encountered this problem before.

Amazon music works but there is no sound coming from the TV.

Fortunately I don't have many problems with my Arc soundbar but when I do I usually get no sound at all not some sound depending on what source is selected!

 

Any idea why this is happening?

 

Before anyone says, no the mute isn't on 😋

 

Cheers 🍻 

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jgatie
jgatieAnswer
Jan 25, 2023 5:46 PM UTC

Is Autoplay enabled for the TV input?

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10 replies

Airgetlam
Airgetlam
Jan 25, 2023 5:22 PM UTC

Do you have the Arc plugged in to the TV’s ARC port? Is CEC turned on? What make and model of TV is it?

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Bruce
    Airgetlam
    Airgetlam
    Jan 25, 2023 5:23 PM UTC

    Another generic thing, have you rebooted the TV by unplugging it from the wall for 5 minutes? Oh, and have you checked for updates to the TV set?

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    Bruce
      MikeE67Author
      Chromatic Producer I
      Jan 25, 2023 5:42 PM UTC

      Do you have the Arc plugged in to the TV’s ARC port? Is CEC turned on? What make and model of TV is it?

      Yes the Arc is plugged in to the TV's Arc port and the CEC is turned on (both are always like this)

      TV is a Panasonic TX-65JX850B 65" smart TV.

       

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      MikeE67Author
      Chromatic Producer I
      Jan 25, 2023 5:46 PM UTC

      Another generic thing, have you rebooted the TV by unplugging it from the wall for 5 minutes? Oh, and have you checked for updates to the TV set?

      I did check for updates but no software update was available as it said that the latest update was already installed.

       

      I did, however, do as you advised and unplugged the TV for 5 minutes and after a short wait, the Sonos Arc recalibrated itself and everything is working again.

      Thanks for your help, I should have turned the TV off before asking for help but I will try this in future if the problem reoccurs in the future.

      Cheers 🍻 

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        jgatie
        jgatieAnswer
        Jan 25, 2023 5:46 PM UTC

        Is Autoplay enabled for the TV input?

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          MikeE67Author
          Chromatic Producer I
          Jan 25, 2023 5:55 PM UTC

          Is Autoplay enabled for the TV input?

          Sorry, I don't know what you mean.

          I have never had this problem before and I have had the TV for over 12 months.

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          MikeE67Author
          Chromatic Producer I
          Jan 25, 2023 6:03 PM UTC

          Is Autoplay enabled for the TV input?

          HI. Are you referring to this on the Sonos app itself?

           

           

          If so I have always had it , (TV Autoplay) off so I assume I should switch it on to avoid this problem happening again?

           

          Cheers 🍻 

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          MikeE67Author
          Chromatic Producer I
          Jan 25, 2023 6:06 PM UTC

          I just googled it and have decided to switch the setting on.

           

          It seems strange that it is off by default !

           

           

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          melvimbe
          melvimbe
          Jan 25, 2023 6:23 PM UTC

          It’s been a while but I believe you have the ability to set autoplay during the initial setup process.  It seems to be fairly common that people didn’t turn it on and are unaware of the setting.

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          Danny
            MikeE67Author
            Chromatic Producer I
            Jan 25, 2023 6:25 PM UTC

            It’s been a while but I believe you have the ability to set autoplay during the initial setup process.  It seems to be fairly common that people didn’t turn it on and are unaware of the setting.

            Yeah you are probably right, I don't remember setting this up on initial installation!

             

            Thanks.

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