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Arc, TV Autoplay function problem

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Hello everyone 👋

I am having a problem with my new Sonos Arc soundbar. Is it possible, as with the Playbar, that the sound of the TV does not automatically switch to the Arc?

I have deactivated the "Auto-play TV" function but that does not change anything, the sound goes directly to the bar.

This function worked very well on the Playbar.

Thanking you in advance.

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Corry PAnswer

Sonos Staff

Hi @ThiV

Your TV has a setting to turn TV speakers on or off. If this is set to On, it doesn’t matter what you do with the Arc or it’s settings - you’ll get TV sound from the TV speakers and not from the Arc.

I’m not sure why the Arc is still switching over when the AutoPlay function is turned off, but if this was working, you wouldn’t then get the TV speakers playing without the TV being told to use them in it’s settings.

I suspect that with your Playbar, both TV and Playbar were playing at the same time and you couldn’t hear it from the TV speakers as the Playbar was louder. You could use the optical adaptor that came with the Arc to go back to how it was with the Playbar, but you’d lose the option of playing LPCM or Atmos audio. This works because the optical link is one-way-only, and the TV has no way of telling if a device is using the link, so it’s on all the time, regardless of the TV speakers being selected (although this may vary from TV to TV).

The real problem here is that no-one who makes TVs or Soundbars expects people to want to use the inferior TV speakers once they own a soundbar (you did spend €899 on it, after all). As the TV now knows you have a soundbar (unlike with the Playbar via optical), it’s only allowing either the TV speakers or the Arc to play TV audio.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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G

GuitarSuperstar

Lead Maestro

Your only option is to manually turn off VIERA Link, or in the VIERA Link menu on your TV, change Speaker Selection to TV instead of Home Cinema.

"Receive with simplicity everything that happens to you." - Rashi

ThiVAuthor

Trending Lyricist I

Your only option is to manually turn off VIERA Link, or in the VIERA Link menu on your TV, change Speaker Selection to TV instead of Home Cinema.

Thank you for your answers.

The solution to deactivate Viera Link on the TV is really not practical, moreover it also deactivates the automatic functions of my Blueray player.

The other solution which consists in modifying the selection of hp on the TV does not work, the sound is automatically returned to the sound bar after a few seconds.

G

GuitarSuperstar

Lead Maestro

Those are pretty much your only options other than disconnecting the Arc’s HDMI cable from the TV.

"Receive with simplicity everything that happens to you." - Rashi

ThiVAuthor

Trending Lyricist I

Thank you for this new answer.

I don't think that an HDMI cable and port is designed to be mated and uncoupled multiple times, moreover it is really impractical.

I noticed above all that the function of deactivating the "Auto-play TV" mode, which was perfect on the Playbar, does not work on the Arc, a sound bar which still costs € 899 each!

It's a bit disappointing.

Corry PAnswer

Sonos Staff

Hi @ThiV

Your TV has a setting to turn TV speakers on or off. If this is set to On, it doesn’t matter what you do with the Arc or it’s settings - you’ll get TV sound from the TV speakers and not from the Arc.

I’m not sure why the Arc is still switching over when the AutoPlay function is turned off, but if this was working, you wouldn’t then get the TV speakers playing without the TV being told to use them in it’s settings.

I suspect that with your Playbar, both TV and Playbar were playing at the same time and you couldn’t hear it from the TV speakers as the Playbar was louder. You could use the optical adaptor that came with the Arc to go back to how it was with the Playbar, but you’d lose the option of playing LPCM or Atmos audio. This works because the optical link is one-way-only, and the TV has no way of telling if a device is using the link, so it’s on all the time, regardless of the TV speakers being selected (although this may vary from TV to TV).

The real problem here is that no-one who makes TVs or Soundbars expects people to want to use the inferior TV speakers once they own a soundbar (you did spend €899 on it, after all). As the TV now knows you have a soundbar (unlike with the Playbar via optical), it’s only allowing either the TV speakers or the Arc to play TV audio.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

ThiVAuthor

Trending Lyricist I

Hello everyone,

I tried again this weekend several manipulations, my problem remains unresolved, the deactivation of the "TV Autoplay" mode does not work, nor the fact of forcing the diffusion of the sound on the speakers of the TV.

I just have to wait for a hypothetical update from Sonos, or if not to put a switch system on the HDMI cable so as not to use the sound bar when I don't want to.

Case to follow...

Corry P

Sonos Staff

Hi @ThiV

In regards to the AutoPlay setting not doing what it’s supposed to do, I recommend you get in touch with our technical support team.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

ThiVAuthor

Trending Lyricist I

Hello @Corry P,Thanks for the advice, I will try this solution when I have a moment to contact phone support.

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