Contributor I

Answered

Arc stops working with TV , was working fine

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My Sonos Arc has been working fine the last weeks but a few days ago the audio from TV stopped working? Seems like the Audio Return Channel function just stopped?

I still see the wallpaper from Sonos when I choose the HDMI - ARC source on the TV, but no audio.

I have tried all the regular stuff like unplugging the HDMI, cutting power and fiddled around in the TV settings.

TV: LG 65UH7700

Sonos Arc+sub

nothing else attached to the TV

This seems to be a similar issue that many people have, but I have found no definitive fix. Any ideas?

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Xander PAnswer

Retired Sonos Staff

Hi @kdto - if the Arc isn’t getting a signal from either the HDMI-ARC or Optical ports, then I’d recommend reaching out to our Support Team via live chat or phone call.

They’ll be able to take a closer look at what’s happening and go through some live troubleshooting with you :)

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A

Ajbean55

Lyricist I

My Sonos Arc has been working fine the last weeks but a few days ago the audio from TV stopped working? Seems like the Audio Return Channel function just stopped?

I still see the wallpaper from Sonos when I choose the HDMI - ARC source on the TV, but no audio.

I have tried all the regular stuff like unplugging the HDMI, cutting power and fiddled around in the TV settings.

TV: LG 65UH7700

Sonos Arc+sub

nothing else attached to the TV

This seems to be a similar issue that many people have, but I have found no definitive fix. Any ideas?

My Sonos Arc has been working fine the last weeks but a few days ago the audio from TV stopped working? Seems like the Audio Return Channel function just stopped?

I still see the wallpaper from Sonos when I choose the HDMI - ARC source on the TV, but no audio.

I have tried all the regular stuff like unplugging the HDMI, cutting power and fiddled around in the TV settings.

TV: LG 65UH7700

Sonos Arc+sub

nothing else attached to the TV

This seems to be a similar issue that many people have, but I have found no definitive fix. Any ideas?

I don’t know if anyone remembers the old school N64 or even earlier Nintendo systems. But the red white and yellow cables would always be difficult. You would have to jam a Lego piece a certain way so the male and female parts would catch and you would get picture and sound. That’s exactly what I did with my arc and it started working again. I pushed the hdmi cable in and bent just slightly so a better connection was made to the Sonos HDMI port. I used a rubberband to put some tension on it and give it tgat slight bend. Hope this helps!

R

robbee

Contributor I

I came here because I just experienced this problem (Arc works fine for streaming music, but nothing from the tv even though it worked fine for months and nothing else has changed).

For me, I fixed it by going to the Expect Settings in the TV’s Sound menu, disabled HDMI e-ARC mode, set Digital Output Audio Format to Auto, and disabled Dolby Atmos. The sound started working. I then changed the settings back to Auto, Pass-Through, and Enabled respectively. Everything is working normally again. So it did appear to be an issue with my TV

Hope this helps someone.
TV: Samsung QN90A

D

DerekCharles

Avid Contributor III

HELP! I have a Sony Bravia and Arc. My Arc was working fine for a couple of weeks and now, all I get is the Sonos screen saver, with no audio. I’ll call Sony and Sonos, but something tells me neither will be any help to me. I would hope that Sonos knows how to make their products work with various TVs, but I have a feeling they’re going to just hand me off to Sony and Sony will hand me back to Sonos. I’m also hoping that someone here has figured out what’s going on and can pass along solutions.

G

GuitarSuperstar

Lead Maestro

HELP! I have a Sony Bravia and Arc. My Arc was working fine for a couple of weeks and now, all I get is the Sonos screen saver, with no audio. I’ll call Sony and Sonos, but something tells me neither will be any help to me. I would hope that Sonos knows how to make their products work with various TVs, but I have a feeling they’re going to just hand me off to Sony and Sony will hand me back to Sonos. I’m also hoping that someone here has figured out what’s going on and can pass along solutions.

Disconnect everything from the TV and unplug the Arc and TV from power for a couple of minutes. Plug everything back in but keep everything disconnected. Make sure Bravia Sync is enabled in the TV settings. Run TV Setup in the Sonos app and follow the app instructions. When the app instructs you, connect the Arc to the TV’s HDMI ARC port using the Sonos-supplied HDMI cable. After the Arc has been successfully connected, connect any other devices to the TV.

"Receive with simplicity everything that happens to you." - Rashi

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robbee

Contributor I

I came here because I just experienced this problem (Arc works fine for streaming music, but nothing from the tv even though it worked fine for months and nothing else has changed).

For me, I fixed it by going to the Expert Settings in the TV’s Sound menu, disabled HDMI e-ARC mode, set Digital Output Audio Format to Auto, and disabled Dolby Atmos. The sound started working. I then changed the settings back to Auto, Pass-Through, and Enabled respectively. Everything is working normally again. So it did appear to be an issue with my TV.

Hope this helps someone.
TV: Samsung QN90A

This happened to me a second time recently, and I decided to try each setting one by one to narrow it down to which one actually fixed it.

This time I only changed the HDMI e-Arc mode from ‘Auto’ to ‘Off’, and the sound started working again. I then changed that setting back to ‘Auto’ and everything was back to normal.

K

kdth_jhspk69

Renowned Enthusiast I

I came here because I just experienced this problem (Arc works fine for streaming music, but nothing from the tv even though it worked fine for months and nothing else has changed).

For me, I fixed it by going to the Expert Settings in the TV’s Sound menu, disabled HDMI e-ARC mode, set Digital Output Audio Format to Auto, and disabled Dolby Atmos. The sound started working. I then changed the settings back to Auto, Pass-Through, and Enabled respectively. Everything is working normally again. So it did appear to be an issue with my TV.

Hope this helps someone.
TV: Samsung QN90A

This happened to me a second time recently, and I decided to try each setting one by one to narrow it down to which one actually fixed it.

This time I only changed the HDMI e-Arc mode from ‘Auto’ to ‘Off’, and the sound started working again. I then changed that setting back to ‘Auto’ and everything was back to normal.

I have a similar problem with a Samsung Q95T and to solve the problem what I usually do is reboot the TV with the remote control in order to have sound again.

106rallye

On my Samsung I have to hold the stand by button a bit longer for that. You hear a faint click and see Samsung QLED on start up.

K

kdth_jhspk69

Renowned Enthusiast I

On my Samsung I have to hold the stand by button a bit longer for that. You hear a faint click and see Samsung QLED on start up.

Yes, that is what I usually do.

R

RoseyS

Lyricist II

I had the same problem last night. Spent hours trying to solve it. Music streamed fine.
Today I started on HDMI cables. Unplugged HDMI 1 by mistake instead of HDMI Arc. Thought I would see what happens before I went further. Like magic it just worked again. HDMI 1 input was Apple TV. I plugged it into HDMI 4 & it everything still works. Didn’t even take out HDMI Arc.
I sometimes feel between Sonos, Apple & Sony TV things just conflict.
Hope it keeps working 🙏

Airgetlam

First I’ve heard of this with an Apple TV. I’d probably double check if the TV has any outstanding updates and apply them, then reboot the TV by unplugging it from the wall for tow or three minutes.

Bruce

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