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Contributor I
Jan 13, 2026 11:14 PM UTC

ARC or optical to Beam to Era 100 -- will not work, audio drops

I’ve talked to support several times about this issue but I cannot get my Eras to work properly with the Beam. I cannot get 5 seconds without a drop. They hung up on me with it not resolved.

 

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12 replies

Stanley_4
Grand Maestro
Jan 15, 2026 1:18 AM UTC

Impedance in the internet line would have nothing to do with power. For Internet use Impedance might be a factor in DSL or cable connections but the modem on either would clearly show the issue. You may have run across an AI generated answer, little difference in most of them and asking your very drunk friend for an answer. Seriously, did you even look at tne answer you got? Impedance on an optical connection, right, pixies in the modem would,be more likely.

Can't imagine why you think Sonos would access music on a local computer, send it somewhere on the Internet and then bring it back to your speaker. Where did you find something so completely wrong?

Next post: Why are you surprised that when you ignore where I told you to go and go somewhere else, you end up somewhere different and the information I told you to look for isn't there. It is like I told you to go to the bathroom  and look at the toilet and you went to the kitchen instead and can't find the toilet I mentioned.

 

I'm going to abandon this topic, hopefully someone else will be willing to pick it up. 

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Contributor I
Jan 15, 2026 1:40 AM UTC

Settings -  Room - Product - Network. The. Scroll down.

 

didnt see the line above the picture. obviously there’s a network settings thats more accessible than this one. it says 5745hz and 5200hz on my Eras

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