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Contributor I
May 2, 2021
Answered

Arc keeps losing connection during setup

I have had many problems with my Sonos system since I bought it two months ago. Almost daily for the last month all of my devices cannot connect to my system. Typically I can reconnect by power cycling some combination of the router, the modem, and the devices. But now my arc can’t connect. I can get the app to find it, but it loses connection while setting it up. This is ridiculous. 
 

I have an arc connected to my TV, sub Gen 3 and two Sonos one SLs pairs as stereo. I have a Sonos One in another room. It is always something. Thinking about returning if I can. 

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Lead Maestro
May 2, 2021

Keep it on channel 6 if it is working. It you experience problems again, switch it to channel 11.

"Receive with simplicity everything that happens to you." - Rashi

11 replies

Lead Maestro
May 2, 2021

Keep it on channel 6 if it is working. It you experience problems again, switch it to channel 11.

"Receive with simplicity everything that happens to you." - Rashi