Arc and Era100 pairing

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Hi everyone! I have Sonos Arc and Sub in our family room and Sonos One Gen 2 in two bedrooms respectively. I recently bought two Sonos Era100 for our family room to set them as surround sound speakers. When I go to Arc to set up surrounds, it only gives me an option to add Sonos One that are set up in both bedrooms. It doesn't give me an option to add Era100.

I have tried to factory reset both the Arc and Era 100 and still the same result. What else can I do?

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A

ASinghAnswer

Contributor I

Hi all! Thanks for your help. I was able to connect all the speakers to the system and connect Era100s as surround.

It seems like it was a combination of software and wifi issue. I turned off 5ghz frequency on my Eero. After doing that it detected the missing Era. It asked me to update the software on that Era and register to the system. Once I did that, I was able to add Era 100s as surround. Thanks again!

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A

ASinghAuthorAnswer

Contributor I

Hi all! Thanks for your help. I was able to connect all the speakers to the system and connect Era100s as surround.

It seems like it was a combination of software and wifi issue. I turned off 5ghz frequency on my Eero. After doing that it detected the missing Era. It asked me to update the software on that Era and register to the system. Once I did that, I was able to add Era 100s as surround. Thanks again!

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