Arc and Era100 pairing

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Hi everyone! I have Sonos Arc and Sub in our family room and Sonos One Gen 2 in two bedrooms respectively. I recently bought two Sonos Era100 for our family room to set them as surround sound speakers. When I go to Arc to set up surrounds, it only gives me an option to add Sonos One that are set up in both bedrooms. It doesn't give me an option to add Era100.

I have tried to factory reset both the Arc and Era 100 and still the same result. What else can I do?

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ASinghAnswer

Contributor I

Hi all! Thanks for your help. I was able to connect all the speakers to the system and connect Era100s as surround.

It seems like it was a combination of software and wifi issue. I turned off 5ghz frequency on my Eero. After doing that it detected the missing Era. It asked me to update the software on that Era and register to the system. Once I did that, I was able to add Era 100s as surround. Thanks again!

Airgetlam

A factory reset is never a good thing, all it does is erase data that might help Sonos help you.

If I’m not mistaken, before you can add the Era 100s as surrounds, you first need to add them as separate rooms in the Sonos controller. Once you’ve done that, you should be able to add them as surrounds to your Arc. Note, however, the Era series of speakers can not be added as surrounds to the PLAYBAR.

Bruce

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ASinghAuthor

Contributor I

Thanks Bruce. I did add them to Sonos System and separate rooms before trying to add them as surround speakers.

I am trying to add Era 100s as surround to Sonos Arc. Based on my reading, Era 100s can be added as surround to Arc.

Airgetlam

Just wanted to be sure. Have you added a sub? I’m wondering …oh, damn. You haven’t turned off the WiFi in your Arc because it’s wired, have you? That would stop the surrounds from connecting to it. Hmm. It wouldn’t show the Ones if you had. Unless the Ones are wired currently. I’m also wondering if your router is blocking proxied IP addresses. See if you can (temporarily) set up the Ones as surrounds. If they work, and the Era 100s won’t, I’d call Sonos Support directly to discuss it. It shouldn’t be that way.

Bruce

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ASinghAuthor

Contributor I

Thanks Bruce! I will call Sonos support

Schlumpf

Virtuoso

@ASingh

Maybe you also use a wifi repeater with your router?

That also could cause this behavior if the Eras are connected to the repeater.

Ralf

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ASinghAuthor

Contributor I

I do use Amazon Eero wifi extenders. Could that cause an issue? If yes, what's the best way the resolve it. Thanks

Mr. T

Are the Era 100s in a stereo pair? You cannot add them as surrounds when they are in that configuration. If so, separate the stereo pair in the app, then try adding as surrounds again.

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ASinghAuthor

Contributor I

They are not in a stereo pair. Just individual speakers :(

Mr. T

If you turn off the WiFi extenders, are you able to add the surrounds then?