Some troubleshooting help for those experiencing the popping/static/distortion sound after upgrading to tvOS17 with Apple TV 4K and Sonos Arc…
I was experiencing this crackle/distortion from the Arc after a few minutes of use and most noticeably when I would start the Apple TV VPN service (I tried 2 different VPN Apps, same impact).
Resolution:
- changing the Apple TV Video to 4K HDR (HDR10+) 60 Hz (from the 50Hz option) seems to have solved the issue after restarting the Apple TV and the Arc
Trouble Steps taken (no resolution):
- Update Sonos S2 App, then update the Sonos speakers after (no resolution)
- Testing for 2.4Ghz interference, fixed wifi to channel 1 (from 6) and SonosNet Channel (in app) to 11 (from 6) (no resolution)
- trying different VPN (no resolution)
Equipment:
- Apple TV 4K tvOS 17 (ethernet connected)
- Arc (ethernet conencted), ERA100 (x2), Sub (G3)
- Samsung “55 120Hz capable with One Connect box
- HDMI 2.2 cables
- Xbox Series X
Good Luck to All!
