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apple tv 4K says not available for ARC

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I am trying to connect my Apple tv 4k latest generation to my VU TV already working with the sonos arc.

Using the ARC HDMI port on the TV to connect with the sonos arc soundbar and the normal hdmi port to connect apple tv with the VU TV.

Apple TV keeps saying haven’t received any response from the television.

Will the normal HDMI support this connection, or need a ARC port also for connecting apple TV to sonos soundbar.

Any response will be appreciated.

Thanks

Nikhil

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Corry PAnswer

Sonos Staff

Hi @Nikhil_m

Welcome to the Sonos Community!

I really don’t understand why your Apple TV is saying that it needs a HDMI-ARC connection - this literally makes no sense. Also, the TV should be in charge of where the audio is played, not the Apple TV. I recommend getting in touch with Apple support for assistance.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Nikhil_mAuthor

Trending Lyricist I

That works fine.

Corry P

Sonos Staff

@Nikhil_m

Then that indicates that the Arc is working as expected, and that the TV settings are (probably) correct.

As far as I can tell, therefore, the settings I listed above should work. If they don’t, I really don’t know what will, but Apple should - just make it clear to them that you do not want to use AirPlay.

Does your TV support eARC? If so, the setting should be enabled on the TV. If not, I suspect you will need to tell the Apple TV to only output Dolby Digital 5.1, as Apple TVs will output formats that require eARC otherwise (Atmos (MAT) and Multichannel LPCM).

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Nikhil_mAuthor

Trending Lyricist I

TV supports only ARC

Corry P

Sonos Staff

@Nikhil_m

In that case, you will want to restrict Apple TV’s audio output format to Dolby Digital 5.1: “Settings > Video and Audio > Audio Format and turn on Change Format. From here, you can choose the following: Dolby Digital 5.1”.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Nikhil_mAuthor

Trending Lyricist I

I tried this also but still no audio.

Corry P

Sonos Staff

Hi @Nikhil_m

Does the Now Playing screen for the Arc in the Sonos app indicate anything at all when you should be getting Apple TV audio? If not, we’ve exhausted the advice I can give you.

I really do recommend that you contact Apple at this point - I have been given no training on Apple TV devices, and have never owned one. Please just be sure that they won’t try to get it working via AirPlay - don’t let them connect the Apple TV to the HDMI-ARC port on your TV!

One last thought - have you tried rebooting the Apple TV? If not, please do so.

I hope they are able to help you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Nikhil_mAuthor

Trending Lyricist I

Lemme double check the app. Will update you by tomorrow

I have rebooted Apple TV multiple times.

thanks

Nikhil

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Nikhil_mAuthor

Trending Lyricist I

I was able to make it work, thank you for all the excellent suggestions it really helped.

may god bless u 😊

regards

nikhil

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MarvelX

Lyricist III

Hallo,

I have the same problem as you described, can you tell me how you solved the problem?

Regards Marvel

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Nikhil_mAuthor

Trending Lyricist I

Hi Marvel,

as suggested by Corey, the following settings worked for me:

In that case, you will want to restrict Apple TV’s audio output format to Dolby Digital 5.1: “Settings > Video and Audio > Audio Format and turn on Change Format. From here, you can choose the following: Dolby Digital 5.1”.

Regards, Nikhil.

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