Enthusiast I

Answered

app update 80.10.06 bug with surround distance

35 replies
1825 views

Before the last update, i used to set surround distance even if trueplay was on.

Now since thé last update , set the distance has no effect on surround distance with trueplay on

Very annoying, and i'm not the only one who complaints ( sée reddit community)

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Ken_GriffithsAnswer

Yes we have understood that's not a " désired" feature by sonos techs

But it is so useful that we want it back since trueplay is not accurate at all.

An other solution would be to provide customers full manual settings ( distance, level, delay, full eq) for all speakers ( we're not all dumb...)

Whilst my own hearing is apparently still okay I appreciate its not the case for everyone, plus my Wife and I sit in different places in our Home Theatre/Living Room and so Trueplay balance can never please both - we do compromise with the sweet-spot to get listening ‘reasonable’ for where we each sit. I’ve long campaigned for HT balance controls particularly for left/right audio level output. The current "TV Level" slider control is fine for front/rear balance. However as to whether Sonos ever go onto implement these things remains to be seen. I don’t think that there is all that much support/call for these features from users (sadly). I guess the same can be said too for having EQ presets for the various types of music and TV audio.

Show previous replies

C

Chump25

Lyricist I

I just went in to change the setting as well after a trueplay tuning and it was greyed out. My setup is in a corner with different distances between the two rears and the main listening location and Trueplay hasn’t been great at getting the levels right automatically. One is only about a couple feet away while the other is closer to 10 or 15. Having that option back would be incredibly helpful.

J

Jonnydrama32

Avid Contributor I

I’m having the same issue. It’s grayed out when TP is on, and says “more than 10 ft” for both speakers even though neither are. As the person above said, turning off TP and manually putting them to “more than 10 ft” sounds exactly the same as the TP version. This means that TP is, indeed, using the more than 10 ft setting, even though it’s grayed out. When I turn off TP and manually switch the setting to under 10 feet, the surrounds are much less overwhelming. But in doing this, it defeats the purpose of TP, which is supposed to be providing the perfect sound profile based on seating.

This is a bug beyond the grayed out speaker distance being meaningless and overridden by TP’s custom settings, as the Sonos CS rep suggested. It’s definitely using 10ft or more even though it’s grayed out. And this tuning is simply inaccurate.

@Corry P

R

Rich76

I was also wondering about this. I sit fairly close to my rears and with the old arc and one’s as surrounds I was able to reduce the distance in the app. It is greyed out now and stuck on more than 10ft.

Please address this Sonos.

N

nathanieldurman

Lyricist III

Sonos held an AMA with Nick Millington yesterday. Unfortunately he was incredibly vague and dismissive about providing a solution to this issue.

@SONOS - all we are asking for is to revert to the behaviour found prior to updating to 80.09.09.

Link to my question on the AMA - https://www.reddit.com/r/sonos/s/MVMsoeyvDF

N

nathanieldurman

Lyricist III

@Corry P

Airgetlam

In another thread, there was an indication that @Corry P was out this week, I don’t know if that will extend to another week. But tagging him may not be your best choice, and there are other forum moderators, who are equally well informed.

Unfortunately, the only Sonos employees who frequent/post in this forum are forum moderators, and not any other Sonos employees, so getting ‘official attention’ beyond the moderators, who don’t make engineering decisions, is unlikely. I would expect the moderators to be passing on the fact that there is a request, but they don’t make the decision.

Bruce

MoPac

Headliner III

Surround distance would be a timing thing which would be difficult to hear much different if the distance was not exactly set correctly. I think TruePlay is setting the volume level for each surround speaker along with the distances.

Unfortunately there is no control for the volume level of individual surround speakers after the fact. In the old days with a different surround setup I had to do the levels with a SPL meter in the listening position. There were also distance settings, but they had no effect on the volume level as that was already set.

I have some hearing loss in the right ear so next time I run TruePlay I will lean slightly to the left with my phone in front of my head and see if that makes any difference.

The ideal surround setup is with all speakers equidistant from your head which is of course impossible in a normal home. Hence TruePlay.

N

nathanieldurman

Lyricist III

Surround distance would be a timing thing which would be difficult to hear much different if the distance was not exactly set correctly. I think TruePlay is setting the volume level for each surround speaker along with the distances.

Unfortunately there is no control for the volume level of individual surround speakers after the fact. In the old days with a different surround setup I had to do the levels with a SPL meter in the listening position. There were also distance settings, but they had no effect on the volume level as that was already set.

I have some hearing loss in the right ear so next time I run TruePlay I will lean slightly to the left with my phone in front of my head and see if that makes any difference.

The ideal surround setup is with all speakers equidistant from your head which is of course impossible in a normal home. Hence TruePlay.

But as stated before, even a little manual control over the surround speakers (with Trueplay enabled) would be helpful to have. Whilst only being able to set the distance in three different increments, it does make a difference to the surround experience. E.g. most of the time, I sit closer to my right speaker than left, therefore in previous versions of the app, I was able to set the distance for the left speaker to be greater than that of the right, which then made the surrounds sound more balanced. With this latest update, both surround speakers are forced to 10m+ with no options to tweak. I suppose having the aforementioned control back would be akin to tweaking manual volume controls on old school setups.

J

Jonnydrama32

Avid Contributor I

Surround distance would be a timing thing which would be difficult to hear much different if the distance was not exactly set correctly. I think TruePlay is setting the volume level for each surround speaker along with the distances.

Unfortunately there is no control for the volume level of individual surround speakers after the fact. In the old days with a different surround setup I had to do the levels with a SPL meter in the listening position. There were also distance settings, but they had no effect on the volume level as that was already set.

I have some hearing loss in the right ear so next time I run TruePlay I will lean slightly to the left with my phone in front of my head and see if that makes any difference.

The ideal surround setup is with all speakers equidistant from your head which is of course impossible in a normal home. Hence TruePlay.

But as stated before, even a little manual control over the surround speakers (with Trueplay enabled) would be helpful to have. Whilst only being able to set the distance in three different increments, it does make a difference to the surround experience. E.g. most of the time, I sit closer to my right speaker than left, therefore in previous versions of the app, I was able to set the distance for the left speaker to be greater than that of the right, which then made the surrounds sound more balanced. With this latest update, both surround speakers are forced to 10m+ with no options to tweak. I suppose having the aforementioned control back would be akin to tweaking manual volume controls on old school setups.

The only way to get manual control of the distance page is to go to the surrounds page after doing Trueplay and hit the reset button. This reverts the speaker distance to below 10ft for both of them.

N

nathanieldurman

Lyricist III

Surround distance would be a timing thing which would be difficult to hear much different if the distance was not exactly set correctly. I think TruePlay is setting the volume level for each surround speaker along with the distances.

Unfortunately there is no control for the volume level of individual surround speakers after the fact. In the old days with a different surround setup I had to do the levels with a SPL meter in the listening position. There were also distance settings, but they had no effect on the volume level as that was already set.

I have some hearing loss in the right ear so next time I run TruePlay I will lean slightly to the left with my phone in front of my head and see if that makes any difference.

The ideal surround setup is with all speakers equidistant from your head which is of course impossible in a normal home. Hence TruePlay.

But as stated before, even a little manual control over the surround speakers (with Trueplay enabled) would be helpful to have. Whilst only being able to set the distance in three different increments, it does make a difference to the surround experience. E.g. most of the time, I sit closer to my right speaker than left, therefore in previous versions of the app, I was able to set the distance for the left speaker to be greater than that of the right, which then made the surrounds sound more balanced. With this latest update, both surround speakers are forced to 10m+ with no options to tweak. I suppose having the aforementioned control back would be akin to tweaking manual volume controls on old school setups.

The only way to get manual control of the distance page is to go to the surrounds page after doing Trueplay and hit the reset button. This reverts the speaker distance to below 10ft for both of them.

Thanks - but have you tried this in the latest iOS / Android update (80.09.09) or higher - it simply doesn’t work. You’re correct in saying that it reverts the speaker distance - but it still does not allow for the individual control of each speaker distance. This was possible in prior versions.

Show more replies

Sign up

Login to the community