About 2 days ago while watching a show, my Sub Mini and both One SLs just seemed to lose connection. The Arc was still working fine so I went into the app and sure enough it said there were 3 issues. Cool, so I went in to "fix it" but I kept receiving an error that no products could be found and to try again later. Fine, we were about to go to bed so I tried again yesterday, same issue.
I attempted to research and troubleshoot this for hours yesterday and have started back this morning.. I'm becoming exhausted. This has never happened before and NOTHING has changed with my network. The Arc still shows "Excellent Connection" in the app.
At this point, I've tried resetting the router and modem and even factory resetting the speakers. When I factory reset the sub for example, I do get a message that prompts me to set up the sub mini. So cool, its definitely being recognized. It connects to the wifi! Getting excited I proceed thinking I'm making progress.. then I go into my settings > system > Living Room > Connect Sub.... can't be found, "make sure it's connected to the same wifi." Yes.. it is 1000% connected to the same wifi.
I'm getting burnt out.. I can't do ethernet as I'd have to run really long cables across the living room to reach my One SLs and that's just not feasible and everything has been working fantastic until all this.
I've attached a diagnostic number in hopes that someone, anyone from Sonos can help me out here..
Diagnostic number - 443662360
Even as a last effort, I factory reset everything again, including the Arc this time.
The Arc connected back with absolutely 0 effort. Was super fast and simple. None of the other devices will still connect..
Moderator edit: combined posts
Best answer by Ken_GriffithsView original