Adding speakers back into system

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Just replaced the arc with the arc ultra and my 2 fives and 2 sub gen 3’s disappeared. I’ve reset them multiple times and my router and the app still can’t find them. Any advice? I’m very close to selling all of my speakers if they won’t work.

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Ken_GriffithsAnswer

Sorry, I just have quite a few questions too before perhaps making some suggestions….

Did you unbond the Fives & Sub from your old Sonos Arc prior to their setup/use with the new Arc Ultra?
Is the Arc Ultra currently wired, or being used on WiFi?
Was the old Arc previously wired?
If wired, has the new Arc Ultra WiFi adapters been disabled?
Were you previously running ALL on a SonosNet signal - if so, which devices were wired to the local network?
What is the make/model of the router you are using?
You mentioned that you ‘reset’ your products - is this a factory reset (status LED lights flashing green etc?… in what order did you do these things, was it after you had setup your Arc Ultra?

Airgetlam

Did you remove/unbond them from the previous device first? If not, you’ll need to either hook it back up to do so, or factory reset them, and add them as new devices to your system.

Bruce

Ken_GriffithsAnswer

Sorry, I just have quite a few questions too before perhaps making some suggestions….

Did you unbond the Fives & Sub from your old Sonos Arc prior to their setup/use with the new Arc Ultra?
Is the Arc Ultra currently wired, or being used on WiFi?
Was the old Arc previously wired?
If wired, has the new Arc Ultra WiFi adapters been disabled?
Were you previously running ALL on a SonosNet signal - if so, which devices were wired to the local network?
What is the make/model of the router you are using?
You mentioned that you ‘reset’ your products - is this a factory reset (status LED lights flashing green etc?… in what order did you do these things, was it after you had setup your Arc Ultra?

MoPac

Headliner III

Did you first remove the surrounds & sub from the Arc? When you say reset do you mean you Factory reset the sub and surrounds?

V

Vanhorn4Author

Contributor I

Thank you all for the support. I had to do a factory reset on all speakers. Sonos customer support was very helpful. My rear fives had to be done at the same time which wasn’t ideal. I tried doing them one at a time but ended up having to reset them at the same time. It all works great now and sounds amazing!! Highly recommend the arc ultra if you are looking. It’s a significant upgrade from the arc.

106rallye

It would be good if Sonos would describe the proces to replace a soundbar on the website:

unbond surrounds and Sub(s) from the soundbar;
rename old speaker;
set up the new soundbar;
give the new speaker the name of the old speaker;
ad surrounds and Sub(s) to the soundbar.

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