Contributor I

Answered

Ace & Arc Swap - Volume Way Too Low

42 replies
4671 views

Hi All

After much frustration with the ‘buggy’ SONOS software on my iPad, I eventually got the Ace & Arc functionality working. While playing Dolby Atmos music tracks from Apple Music or Tidal, the max volume is too low to be useful. Movie soundtracks are louder but I would also like to be able to turn up the volume much more.

When the SWAP takes place the volume on the Arc is disabled and I have turned up the volume in the SONOS app to the max so not sure if If there is anything else I can do to increase it

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Corry PAnswer

Sonos Staff

Hi @Majo133 et al

Apologies for the delay.

We are not currently tracking any volume issues with Ace. I recommend, therefore, that you get in touch with our technical support team who will go through some troubleshooting with you and document any difficulties they have with resolving this for you all - if there is indeed consistent, unwanted behaviour, a new ticket will be created for investigation.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Show previous replies

M

May94

Lyricist III

Is anybody able to test them out with a games console and test latency and volume with 5.1/7.1 lpcm? Would be interesting to see if LPCM from a console suffers from the reduced volume issue…

T

Ty757

Lyricist I

Tested content with the Apple TV box, PS5 & Panasonic bluray player, Atmos/5.1 volume is too low even at max. Yet stereo content from say Youtube has booming sound.

D

Devilanse64

Lyricist I

I had the same issue of low volume. Worked with Sonos tech support. We discovered that my Sonos system needed to be updated (specifically the ARC SL soundbar). Even though my app settings were “auto updates”, the app detected one or more speakers that needed new firmware. Once that was done, the volume increased significantly. Not saying is it optimal yet but much better than the 40-50% volume level it was when swapping connection with the soundbar.

Good luck!

B

Bookbox

Lyricist I

Hi All

After much frustration with the ‘buggy’ SONOS software on my iPad, I eventually got the Ace & Arc functionality working. While playing Dolby Atmos music tracks from Apple Music or Tidal, the max volume is too low to be useful. Movie soundtracks are louder but I would also like to be able to turn up the volume much more.

When the SWAP takes place the volume on the Arc is disabled and I have turned up the volume in the SONOS app to the max so not sure if If there is anything else I can do to increase it

I updated the app today, but like you mentioned I am experiencing low volume on Apps like Netflix and Amazon Prime specifically when watching video content.

S

StateUnfairNJ

Lyricist II

I had the same issue of low volume. Worked with Sonos tech support. We discovered that my Sonos system needed to be updated (specifically the ARC SL soundbar). Even though my app settings were “auto updates”, the app detected one or more speakers that needed new firmware. Once that was done, the volume increased significantly. Not saying is it optimal yet but much better than the 40-50% volume level it was when swapping connection with the soundbar.

Good luck!

Did you do anything special after the update? I manually updated the ARC, and no change at all.

Majo133

Renowned Enthusiast I

The issue is still there. Latest update, i have to crank the volume up to 70-90 percent so its somehow louder.

@Corry P u know something about this?

Yesterday, is not today.

D

Devilanse64

Lyricist I

My app was already updated to the latest version on iOS. My Ace headphones got their latest update as part of the installation process. What the Sonos technician helped me find was that my “auto updating” Sonos system (accessed via the app) was not actually up to date. I had it update any & all devices that were out of date and that included the ARC SL.

I am not saying the volume is perfect yet as I would expect to be able to turn the volume up past the point I am comfortable but it did significantly improve so that Netflix movies and YouTube TV content (including 5.1) is now watchable as I can hear dialog and sound effects at a comfortable level.

Hope this helps.

M

May94

Lyricist III

Just updated the Ace to the newest firmware - no change regarding the low volume in swap mode. I’m surprised it’s not mentioned more as it is painfully obvious to me. Play any Netflix series with 5.1 and the volume at max is nowhere near loud enough. The only way I can get decent volume is with YouTube stereo content.

D

Dunhill421

Lyricist III

Can you describe how to manually update the soundbar for those who want to give it a try?

S

StateUnfairNJ

Lyricist II

Just updated the Ace to the newest firmware - no change regarding the low volume in swap mode. I’m surprised it’s not mentioned more as it is painfully obvious to me. Play any Netflix series with 5.1 and the volume at max is nowhere near loud enough. The only way I can get decent volume is with YouTube stereo content.

I found a trick here that worked. In your iPhone settings turn off sound check. It has made my set much louder.

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