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Headliner I
April 9, 2024

16.1.1 update not good ...

  • April 9, 2024
  • 24 replies
  • 4522 views

Woke up to sub not being connected. Hardware update available 16.1.1, typical installation issues occurred. Two total shutdowns and restarts later, all hardware again online showing 16.1.1 but am still being prompted for update available. 

 

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24 replies

Airgetlam
April 10, 2024

There is little doubt in my mind that the change made a while ago, which causes a greater length of time to apply an update has confounded many of us. The system doesn’t seem to wait until all devices have finished rebooting with the latest data before the polling occurs, especially on devices with older and slower CPUs. So we get false positives sometimes, that suggest we need to run an update again. Sometimes, as @UKMedia suggests, that is indeed a necessary thing, most often due to problems in the WiFi dropping the update process (I think). But sometimes it’s that false positive, and we just need to wait ( not sure how long, I usually wait half an hour) before checking for an update again. It’s mildly frustrating to me that this is the case. Probably because in that half hour, I can’t use the system. One way, pointed out by others, is to set up an automatic time for the firmware to be updated on its own, so it happens ‘magically’ and all I have to do is update my controller. OCD makes this challenging, but it’s a good suggestion. 

Bruce
Local Superstar
April 23, 2024

Updated to 16.1.1 today.

Normally I use iOS App, and the updates always (past 5 or 6 updates?) ‘fail’ with a false positive on the Sub in the iOS App. If I wait a few more minutes, force close the App, then restart iOS App all is good.

Today, to try something different, I used the Windows App to do the 16.1.1 update, and this didn’t behave in same way as iOS App, it completed successfully.

Maybe other that see similar, and have access to Windows Sonos controller could try same?

Lyricist II
April 28, 2024

Just register to say that thanks to update to 16.1.1 my 2.5 years old sonos beam gen 2, stopped working and seems completely dead with flashing white light. Support gave me nothing but a 30% discount to buy another one so yeah, fantastic situation. A very recent beam (< 2 months, different hardware version) gen 2 has been updated without any issue. No powercycles or network issues in the process, looks like the update won’t work with old models. 

UKMedia
April 28, 2024

Just register to say that thanks to update to 16.1.1 my 2.5 years old sonos beam gen 2, stopped working and seems completely dead with flashing white light. Support gave me nothing but a 30% discount to buy another one so yeah, fantastic situation. A very recent beam (< 2 months, different hardware version) gen 2 has been updated without any issue. No powercycles or network issues in the process, looks like the update won’t work with old models. 

Hi

I have an old model Beam and the update hasn’t impacted mine - not that helps you, sorry. Are you able to connect the beam to an ethernet cable and try checking for updates again?

Remember: Sometimes Red Wine helps :)
Lyricist II
April 28, 2024

Just register to say that thanks to update to 16.1.1 my 2.5 years old sonos beam gen 2, stopped working and seems completely dead with flashing white light. Support gave me nothing but a 30% discount to buy another one so yeah, fantastic situation. A very recent beam (< 2 months, different hardware version) gen 2 has been updated without any issue. No powercycles or network issues in the process, looks like the update won’t work with old models. 

Hi

I have an old model Beam and the update hasn’t impacted mine - not that helps you, sorry. Are you able to connect the beam to an ethernet cable and try checking for updates again?

Ey, thanks for the answer. I did yes, it’s connecting through ethernet. The router even give it an IP. Factory reset etc won’t work. Tbh the issue is more in Sonos than in the device, everything feels too convenient since it broke after an update and just a bit after the guarantee expired. Support did almost nothing before send the hardware to recicle. The usual 30% discount is ridiculous.

UKMedia
April 28, 2024

Sorry about that.  Why is it goods always fail just after the warranty ends and not just before! 

Remember: Sometimes Red Wine helps :)
GC3Author
Headliner I
April 28, 2024

Sorry about that.  Why is it goods always fail just after the warranty ends and not just before! 

Sometimes they're designed to do exactly that 

Airgetlam
April 28, 2024

I think only my Arcs may be still under warranty. None of the rest of my 20+ devices have failed yet, stretching back over 15 years. 
 

OTOH, electronics can fail. I do suspect it’s more challenging to design an object that fails at X time.

Bruce
Trending Lyricist I
May 11, 2024

I have problems adding my Sub via the new app. The app keeps crashing. I reset my phone, re-installed the app, cleared cache, reset the router. Hardwired the Sub to the router but that made the app only crash faster. Disabled NFC which didn't help. So, what now?

Lyricist I
May 13, 2024

Same here lost several speakers with the new update. When reinstalling  and asked to press buttons on the speaker i do as asked but the speaker appears stuck in the set up mode. This is a joke. Why update something that was working fine