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15.8 firmware

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15.8 firmware sucks they’ve neutered the output no more punchy bass what’s going on Sonos?

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Ken_GriffithsAnswer

Yeah my arc went down in volume and lost punchy bass, I can’t even run true play as it’s not working on iPhone 12 since the update. Before when I turned of Sub the arc took over the bass but now it’s stays the same with or without the sub on, literary not much difference than my Sony tv speakers. I have it only 2 months but will be returning have enough this crap

If you and any others in your household cannot tell the difference in audio output when the Sub is enabled/disabled, whilst playing a variety of music sources, or surround sound movies with DD 5.1 codecs etc; then you really ought to submit a Sonos diagnostic report and contact Sonos Customer Care as there is quite clearly something wrong in that instance. I have no issue hearing a difference when toggling the Sub ON/OFF and my daughter/son-in-law at their Home say they can hear a clear difference too and both are happy their SUB is working correctly with their Arc/Sony TV.

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TuloAuthor

What Sonos software engineers have done is lower the audio compression threshold like Bose does and it’s really quite noticeable and it really affects streaming music and it doesn’t matter if it’s Apple or Amazon what used to rattle my dishes upstairs no longer does that’s what’s changed. In the Sonos system app. There is a setting audio compression. I always kept mine uncompressed and made no difference it’s been changed in the firmware

melvimbe

What Sonos software engineers have done is lower the audio compression threshold like Bose does and it’s really quite noticeable and it really affects streaming music and it doesn’t matter if it’s Apple or Amazon what used to rattle my dishes upstairs no longer does that’s what’s changed. In the Sonos system app. There is a setting audio compression. I always kept mine uncompressed and made no difference it’s been changed in the firmware

Probably best to get word from Sonos about this. My guess would be that a change was made to fix a minor issue for a small portion of customers, but had unintended consequences for a different set of customers. Has anyone called Sonos support on this, had a diagnostic looked at?

Danny

Ken_Griffiths

What Sonos software engineers have done is lower the audio compression threshold like Bose does and it’s really quite noticeable and it really affects streaming music and it doesn’t matter if it’s Apple or Amazon what used to rattle my dishes upstairs no longer does that’s what’s changed. In the Sonos system app. There is a setting audio compression. I always kept mine uncompressed and made no difference it’s been changed in the firmware

Where is that ‘compression’ setting in the software, I can’t see where you mean?

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TuloAuthor

When your first open the Sonos app Hit system, scroll down to system settings and you’ll see it there audio compression You will have some choices to choose from

ratty

That’s a data compression setting for Line-In, not for dynamic range compression. They’re totally different concepts.

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TuloAuthor

From my experience it works on all audio. You can switch it on and off and you’ll notice a difference.

ratty

If you notice a difference it’s entirely psychological. As it says on that option it’s a “setting to override the preset for Line-In”.

https://support.sonos.com/en-gb/article/adjust-line-in-audio-compression

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TuloAuthor

Well we’re getting off track here my original Post was that they lowered the threshold of audio compression much like Bose does, and other companies I hope future firmware updates, corrects the problem.

melvimbe

Well we’re getting off track here my original Post was that they lowered the threshold of audio compression much like Bose does, and other companies I hope future firmware updates, corrects the problem.

How are you able to determine that’s the actual issue? It sounds like this is your best guess, and you haven’t actually talk to Sonos or done anything to determine that’s what’s actually happening.

Danny

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TuloAuthor

My ears , haven’t failed me, nor my wife’s or my sons or my friends they’ve all noticed a change like I said I hope a firmware update helps

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