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Ken_Griffiths
September 26, 2023

Yeah my arc went down in volume and lost punchy bass, I can’t even run true play as it’s not working on iPhone 12 since the update. Before when I turned of Sub the arc took over the bass but now it’s stays the same with or without the sub on, literary not much difference than my Sony tv speakers. I have it only 2 months but will be returning have enough this crap

If you and any others in your household cannot tell the difference in audio output when the Sub is enabled/disabled, whilst playing a variety of music sources, or surround sound movies with DD 5.1 codecs etc; then you really ought to submit a Sonos diagnostic report and contact Sonos Customer Care as there is quite clearly something wrong in that instance. I have no issue hearing a difference when toggling the Sub ON/OFF and my daughter/son-in-law at their Home say they can hear a clear difference too and both are happy their SUB is working correctly with their Arc/Sony TV. 

42 replies

skullc
Prodigy III
September 23, 2023

Noticed that the sound on mine had harsh treble again so I turned off truplay and sound went back to normal 

with truplay on I had to turn treble to -5 and turn bass up 

tried on my arc movie only system and my 2 5s both have subs attached 

so if you have truplay turned on turn it off see if the rich bass returns

Network= livewire cpe pro 3 +eero 6 pro wireless
Enthusiast I
September 24, 2023

To my knowledge, Sonos has made zero adjustments to the sound profile of their speakers with 15.8 or 15.8.1. It makes me wonder if there’s a local issue. 

i think you are wrong the make a big change in the sound profile my sonos rear one are sound different after the update.

Trending Lyricist I
September 24, 2023

Turned off Trueplay and volume has improved, not sure if it's as loud as before yet. 

Sounds much better without Trueplay currently, definitely wasn't the case before so seems like my Trueplay has gone weird with the update (in comparison it's quite treble heavy and harsh). Strange. Don't currently have an Apple device to redo Trueplay.

Enthusiast I
September 24, 2023

Yeah, I noticed a big drop in bass on my dual sub setup. Trueplayed and not trueplayed.

Enthusiast I
September 24, 2023

i know sonos a lot of year. the 15.8 update is the worst update ever.

connect issue to my tv 

the change the sound profile for worse low bass low volume the rear speaker behave differently and more worse then before.

the right thing is let customers to go back to 15.7 and fix 15.8 frimware. 

skullc
Prodigy III
September 24, 2023

Turned off Trueplay and volume has improved, not sure if it's as loud as before yet. 

Sounds much better without Trueplay currently, definitely wasn't the case before so seems like my Trueplay has gone weird with the update (in comparison it's quite treble heavy and harsh). Strange. Don't currently have an Apple device to redo Trueplay.

I have redone truplay and it went worse also redid it using ios16 on my iPad it is still bad

for now going to leave truplay off it sounds better 

Network= livewire cpe pro 3 +eero 6 pro wireless
Ken_Griffiths
September 24, 2023

I’m not having any of the issues mentioned, but just to add my Sonos HT rooms have all had Trueplay in situ probably for several Sonos updates now and the Sub (gen3), bonded to the Arc & Surrounds, sounds fine to my ears. I have the Sub volume and Bass EQ set at zero - if I increase the Bass to +2 and the Sub level to +7, then it’s far too much for how I like to listen to music/TV audio - the Treble also seems fine to me at zero. I’ve not noticed any sibilance, for example.

I can’t say I’ve noticed any recent changes at all. I do find it difficult to comment on volume levels because in my own experience, audio sources, music and TV, can vary so much by channel/show/movie/codec/source-device etc; but generally speaking, the TV volume-level in the App usually sits somewhere between 35% and 45% - We do use ‘night mode’ when watching the TV in the evenings so as not to disturb people sleeping, or neighbours, - the drop in Bass is very noticeable when that feature is enabled. I rarely use ‘speech enhancement’ as the Wife & I tend to prefer that feature disabled, the speech audio from our LG TV/Arc seems to be quite natural and clear enough without it, again though this can vary by source, but generally, it’s fine.

Enthusiast I
September 24, 2023

I get the sense that there is also a push in lowmids going on. 

It's like they confused teh big sub with the minisub in the soundproflie. 

Dogdad
Headliner III
September 24, 2023

That’s the big problem with Sonos…they are constantly changing sound or volume. You never know what you’re going to get with these freaking to many updates…

106rallye
September 25, 2023

Sonos has, to my knowledge, only changed the sound profile on the Arc a couple of years ago. There’s only a couple of mentions of people noticing a change now, so it is not clearat this moment if there really has been an intended change.

I trust Sonos the updates I receive are necessary, either for computer safety reasons, stability of the service or for adding new features. There have been instances where Sonos has been pushed take away features too, but that’s inherently linked to changing circumstances. So, based on this trust (and my lack of knowledge about Sonos’ processes) I cannot say there are too many updates.