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Contributor I
February 1, 2016
Answered

Using Samsung Smart-Touch Remote with Playbar

I have a curved Smart-Touch remote for my Samsung TV and have gone through the Sonos setup process, but the Playbar does not recognize the volume button signals (I'm assuming this is due to RF signals??). The strange part is that when the TV is set to TV/arial source (not HDMI) the playbar volume works!? When I switch to my other sources the volume does not work.
If I configure the Playbar to work with the IR remote, everything works, but I'd much rather use the Smart-Touch remote.
Any clues as to how to best fix this? (I did not get a IR repeater with my TV, although it has the external connector for HDMI etc)

I have the Playbar connected via the optical port.

All help appreciated!
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JWNtenAnswer
Lyricist I
July 27, 2016
All, after spending quite some time on this, I found how to implement buzz's workaround in a satisfactory way (without losing any other controls). Hope this can help some people out. This applies to recent samsung TV's with smart remotes:
- go to settings, remote setup (on my TV, this means clicking the home button, going left then up until I'm on the remote icon, then pressing the center ok button)
- add a device, an AV receiver, select Bose
- for source, select optical
- once the device is created, if you're using a set-top box like I am, you can actually (in the remote setup menu) click the bose device, and combine it with the set-top box (so that the TV thinks both devices are in a serial connection). That way, it will allow you to control the set-top box as before, but will assign volume controls to Bose compatible IR.
- once this is all done, play the TV from the combined set-top box / bose source
- now in the Sonos app chose to change the remote and follow instructions. If it works you should see a white led in front of the Playbar everytime you change the sound up or down. Mute should work as well.

Worked for me, I now have full control!

41 replies

Lyricist III
October 7, 2016
Got the Samsung remote controlling playbar volume on all inputs (tv apps, Samsung blu ray, tv antenna, chromecast). Set up the playbar as home audio first, then set up each device as a different random brand then selected "use with home theater" to 'connect' them with the playbar.

My long instructions above are correct just you have to go thru and set up all the inputs per instructions, connect them to 'home audio' once set up, THEN do the sonos app part once they're all set up and connnected

Samsung support and sonos support both confirmed there is no way to remove the volume change icon that appears every time you adjust external speaker volume on any input with current software (Samsung's fault).

I probly wouldn't have spent so much on playbar if I had know how time consuming/ridiculous this would be.
Lyricist III
October 7, 2016
Eloquently put! That's what I did and have it working.
I agree for what the sound bar costs and the TV, I probably should have just gone for a normal 5.1 setup, but I'll make the most out of it and ensure it sounds fantastic. Just thankfully I didn't get 2 play 1s for a 5.1 setup
Lyricist III
October 7, 2016
This is true it does sound really great
Lyricist III
October 18, 2016
the smart remote for Samsung ks range works via bluetooth, only on/off works in IR.
I'm having same problem as you guys.
my sky remote and standard Samsung remote both work play bar together but i do prefer the smart remote.
very frustrating.....
Lyricist III
October 18, 2016
We both got it working with only playbar - you need to set up the home theater (playbar) on Samsung tv, the add each input you have named as one of the random brands Samsung TV lists, then select each input to work with home theater, then use Sonos app to learn it all over.
Lyricist III
October 19, 2016
thanks i will try that.
BAYBEEBARE
Lyricist I
November 14, 2016
I have a curved Smart-Touch remote for my Samsung TV and have gone through the Sonos setup process, but the Playbar does not recognize the volume button signals (I'm assuming this is due to RF signals??). The strange part is that when the TV is set to TV/arial source (not HDMI) the playbar volume works!? When I switch to my other sources the volume does not work.
If I configure the Playbar to work with the IR remote, everything works, but I'd much rather use the Smart-Touch remote.
Any clues as to how to best fix this? (I did not get a IR repeater with my TV, although it has the external connector for HDMI etc)

I have the Playbar connected via the optical port.

Thanks for this. Completely sorted me out was losing me mind!! So easy

All help appreciated!
Lyricist I
November 16, 2016
All, after spending quite some time on this, I found how to implement buzz's workaround in a satisfactory way (without losing any other controls). Hope this can help some people out. This applies to recent samsung TV's with smart remotes:
- go to settings, remote setup (on my TV, this means clicking the home button, going left then up until I'm on the remote icon, then pressing the center ok button)
- add a device, an AV receiver, select Bose
- for source, select optical
- once the device is created, if you're using a set-top box like I am, you can actually (in the remote setup menu) click the bose device, and combine it with the set-top box (so that the TV thinks both devices are in a serial connection). That way, it will allow you to control the set-top box as before, but will assign volume controls to Bose compatible IR.
- once this is all done, play the TV from the combined set-top box / bose source
- now in the Sonos app chose to change the remote and follow instructions. If it works you should see a white led in front of the Playbar everytime you change the sound up or down. Mute should work as well.

Worked for me, I now have full control!


Thank you very much. Worked with a Samsung UE55KS7000

Peter
Lyricist II
December 6, 2016
What about netflix app and nvidia shield BR player . how do i add the sonos playbar and sub and the 2 play 1
Lyricist I
December 7, 2016
Thanks this worked well but I have one problem!

when combining the bose and vigin media input I lost the recordings tab that used to be above the red virgin graphic, this has upset my telly addict wife and think I am going to have to unpair and hope it returns! any ideas would be much appreciated.