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timfeel
Contributor I
August 4, 2019
Answered

TV Remote wont wake up BEAM

Hello. I am a new poster.
I have just bought a SONOS BEAM and SAMSUNG UE55NU7400 TV. I have paired the TV remote to my Beam no problem and it turns the Beam volume up and down easily enough. However - I cannot get it to "wake up" the Beam in the first instance. Thus, I turn the TV on and annoying have to turn the Beam on via my mobile phone before I can then operate it with the TV remote. Am I doing something wrong?
Thanks
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    Airgetlam
    AirgetlamAnswer
    August 4, 2019
    Go into the room settings for the Beam, and turn on Autoplay. Somehow it got switched off, so your Beam isn’t switching to the TV’s connection when it is energized.
    Bruce
    View in thread

    3 replies

    Airgetlam
    AirgetlamAnswer
    August 4, 2019
    Go into the room settings for the Beam, and turn on Autoplay. Somehow it got switched off, so your Beam isn’t switching to the TV’s connection when it is energized.
    Bruce
      106rallye
      106rallye
      August 4, 2019
      Connected via the HDMI ARC port on your TV the Beam should wake up when you turn the TV on. It would also follow the TV’s commands via HDMI CEC. There would be no need to pair your remote to the Beam. Have you chosen a different way of connecting your Beam?
      timfeelAuthor
      Contributor I
      August 4, 2019
      Hi - I think Bruce's answer has nailed it for me. Thanks so much for your help guys
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