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toyboy
toyboy
Chromatic Producer II
October 19, 2022
Answered

Trueplay is pretty much a joke

I guess I’ll treat my system as if I have an Android phone. I used to able to tune it but not anymore. Nothing has changed but it stops and tells to reduce noise. It’s as quit as I can get it so screw it!

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    Sotiris C.
    Sotiris C.Answer
    Sonos Staff
    October 20, 2022

    Hello @toyboy and everyone.

    If rebooting the devices and the controller is not sufficient, one thing to notice is that other apps running in the background that use your iOS devices microphone can interfere with Trueplay. Make sure to force-close these apps before you begin tuning. Additionally, make sure to disconnect any Bluetooth headphones or speakers before tuning as these can also interfere with Trueplay.

    There is no reason to factory reset any device. If you still experience the same issue, as the previous moderator said, I too, would recommend you get in touch with our technical support team directly.

    Sotiris C

    Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.
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    toyboy
    toyboyAuthor
    Chromatic Producer II
    October 20, 2022

    Okay, so I gave in and went to my SL1 unplugged the power cord for at least 10 seconds, plugged the power cord back in and waited for over 1 minute. Tried the TruePlay again and sure enough I get the same message reduce the noise and I can’t reduce anymore than quiet. What’s crazy is I’ve used TruePlay in the past on this same speaker and it has worked so back to the drawing board.

     

    Have a great day and be kind
    slongChez
    Trending Lyricist I
    October 20, 2022

    You know y’all come up with these ideas which a pita to begin but you really don’t know if they will work or not. You’re just shooting in the dark. Now when some one else encounters this problem and finds a solution then I might open to trying it but until unless you know for certain then don’t post. All I’m saying is TruePlay used to work but now it doesn’t. One other person commented he’s had the same problem but no-one knows how to fix our problem as of yet.


    Skip posting on the community page and contact Sonos support directly for direct help.

    slongChez
    Trending Lyricist I
    October 20, 2022

    You know y’all come up with these ideas which a pita to begin but you really don’t know if they will work or not. You’re just shooting in the dark. Now when some one else encounters this problem and finds a solution then I might open to trying it but until unless you know for certain then don’t post. All I’m saying is TruePlay used to work but now it doesn’t. One other person commented he’s had the same problem but no-one knows how to fix our problem as of yet.

    All I can say is wow.. what a response. Maybe not post your issue or ask for suggestions/ help???


    Agreed.

    I wouldn’t be surprised if a factory reset on the devices may be needed. Could have been an issue during software updates possibly.

    Sotiris C.
    Sotiris C.Answer
    Sonos Staff
    October 20, 2022

    Hello @toyboy and everyone.

    If rebooting the devices and the controller is not sufficient, one thing to notice is that other apps running in the background that use your iOS devices microphone can interfere with Trueplay. Make sure to force-close these apps before you begin tuning. Additionally, make sure to disconnect any Bluetooth headphones or speakers before tuning as these can also interfere with Trueplay.

    There is no reason to factory reset any device. If you still experience the same issue, as the previous moderator said, I too, would recommend you get in touch with our technical support team directly.

    Sotiris C

    Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.
      Ken_Griffiths
      Ken_Griffiths
      October 20, 2022

      One other thing I would like to quickly add here, is to also remove the case/cover from the iOS device, as that too ‘may’ interfere with the mic aperture/pickup.

        toyboy
        toyboyAuthor
        Chromatic Producer II
        October 21, 2022

        Hello @toyboy and everyone.

        If rebooting the devices and the controller is not sufficient, one thing to notice is that other apps running in the background that use your iOS devices microphone can interfere with Trueplay. Make sure to force-close these apps before you begin tuning. Additionally, make sure to disconnect any Bluetooth headphones or speakers before tuning as these can also interfere with Trueplay.

        There is no reason to factory reset any device. If you still experience the same issue, as the previous moderator said, I too, would recommend you get in touch with our technical support team directly.

        Sotiris C

        Sotiris C: I tried your suggestion and by golly it worked! Thank you

        Have a great day and be kind
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