Chromatic Producer II

Answered

Trueplay is pretty much a joke

16 replies
1346 views

I guess I’ll treat my system as if I have an Android phone. I used to able to tune it but not anymore. Nothing has changed but it stops and tells to reduce noise. It’s as quit as I can get it so screw it!

TruePlay Tuning

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Sotiris C.Answer

Sonos Staff

Hello @toyboy and everyone.

If rebooting the devices and the controller is not sufficient, one thing to notice is that other apps running in the background that use your iOS devices microphone can interfere with Trueplay. Make sure to force-close these apps before you begin tuning. Additionally, make sure to disconnect any Bluetooth headphones or speakers before tuning as these can also interfere with Trueplay.

There is no reason to factory reset any device. If you still experience the same issue, as the previous moderator said, I too, would recommend you get in touch with our technical support team directly.

Sotiris C

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J

JeroenVR

Prominent Collaborator I

Move the sub a bit further from the wall. It worked for me as well.

S

slongChez

Trending Lyricist I

I guess I’ll treat my system as if I have an Android phone. I used to able to tune it but not anymore. Nothing has changed but it stops and tells to reduce noise. It’s as quit as I can get it so screw it!

Used to be able to tune it? Could you elaborate more on what the the issue is that you are having? Trueplay definitely works and does make a big difference in the sound.

jgatie

This is happening to me, too. Room is perfectly quiet and always worked before. Diagnostic reference # 135426566.

Corry P

Sonos Staff

Hi @toyboy & @jgatie

Thanks for your posts!

Please try rebooting the devices that Subs are bonded to.

If that doesn’t help, I recommend you get in touch with our technical support team directly.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

bockersjv

Local Superstar

I wonder if this is related to weird Sub symptoms I was having after 14.8. Was all fixed with a power cycle of the affected speakers.

toyboyAuthor

Chromatic Producer II

You know y’all come up with these ideas which a pita to begin but you really don’t know if they will work or not. You’re just shooting in the dark. Now when some one else encounters this problem and finds a solution then I might open to trying it but until unless you know for certain then don’t post. All I’m saying is TruePlay used to work but now it doesn’t. One other person commented he’s had the same problem but no-one knows how to fix our problem as of yet.

Have a great day and be kind

Ken_Griffiths

You know y’all come up with these ideas which a pita to begin but you really don’t know if they will work or not. You’re just shooting in the dark. Now when some one else encounters this problem and finds a solution then I might open to trying it but until unless you know for certain then don’t post. All I’m saying is TruePlay used to work but now it doesn’t. One other person commented he’s had the same problem but no-one knows how to fix our problem as of yet.

The suggestion from Sonos Staff & others, was to simply try a reboot of the products - what’s the problem with giving that a try? It fixed it for @bockersjv.

Dogdad

Headliner III

You know y’all come up with these ideas which a pita to begin but you really don’t know if they will work or not. You’re just shooting in the dark. Now when some one else encounters this problem and finds a solution then I might open to trying it but until unless you know for certain then don’t post. All I’m saying is TruePlay used to work but now it doesn’t. One other person commented he’s had the same problem but no-one knows how to fix our problem as of yet.

All I can say is wow.. what a response. Maybe not post your issue or ask for suggestions/ help???

N

nik9669a

Senior Virtuoso

You know y’all come up with these ideas which a pita to begin but you really don’t know if they will work or not. You’re just shooting in the dark. Now when some one else encounters this problem and finds a solution then I might open to trying it but until unless you know for certain then don’t post. All I’m saying is TruePlay used to work but now it doesn’t. One other person commented he’s had the same problem but no-one knows how to fix our problem as of yet.

All I can say is wow.. what a response. Maybe not post your issue or ask for suggestions/ help???

If no-one is prepared to try things out, how will it ever be resolved? Then again, maybe someone has resolved it but isn’t prepared to share the solution they found…

jgatie

Rebooted entire room, Arc, Sub, Surrounds. Still saying too much noise.

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