Contributor I

Answered

surrounds sound and sub stopped working with beam

8 replies
1021 views

Hi,

My system has been working very well for now six months and suddenly last weekend seems to have stopped. I have a Beam, sub, and to play 1s and suddenly the sub in the play 1s aren’t working. I have tried to reconnect them all to get her via reset factory settings, and they won’t. Can you give me some advice on what to do please?

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AjTrek1Answer

Hi Iggy Browne

The solid white lights indicate that all should be working. Understand that if the source material you are watching has no surround material and/or very little low-end the sub and surrounds may appear not to be working.

If you have an iOS device run TruePlay again. If you get test sounds then everything is as it should be. If you don't get test sounds; or if you have an android device, let's do following in the order listed:

Unplug all your Sonos
Unplug your router
Unplug your modem; if not a modem/router combo
Delete the Sonos app from your device
Plug in your router and modem (wait for them to settle down)
Reboot your device
Reinstall the Sonos app
Plug in your Sonos (Beam first, surrounds and sub in that order)
Test your system

Let us know how things sort out. Cheers!

Together Everyone Achieves More = T.E.A.M.

AjTrek1

Hi Iggy Browne

What color are the LED's on the speakers and are they blinking?

Together Everyone Achieves More = T.E.A.M.

I

Iggy BrowneAuthor

Contributor I

White and not blinking

AjTrek1Answer

Hi Iggy Browne

The solid white lights indicate that all should be working. Understand that if the source material you are watching has no surround material and/or very little low-end the sub and surrounds may appear not to be working.

If you have an iOS device run TruePlay again. If you get test sounds then everything is as it should be. If you don't get test sounds; or if you have an android device, let's do following in the order listed:

Unplug all your Sonos
Unplug your router
Unplug your modem; if not a modem/router combo
Delete the Sonos app from your device
Plug in your router and modem (wait for them to settle down)
Reboot your device
Reinstall the Sonos app
Plug in your Sonos (Beam first, surrounds and sub in that order)
Test your system

Let us know how things sort out. Cheers!

Together Everyone Achieves More = T.E.A.M.

I

Iggy BrowneAuthor

Contributor I

And here is what my app says. With regards to Tv and the ?+?+? I looked in the room on the app and there now is no ‘true’ tuning. It’s gone...

AjTrek1

Hi Iggy Browne

OK....you can try the steps I suggested in my previous post or you can try what's in the link.

https://support.sonos.com/s/article/226?language=en_US#Solid_White

Cheers!

Together Everyone Achieves More = T.E.A.M.

I

Iggy BrowneAuthor

Contributor I

Thanks AJTrek1 appreciate the help. All sorted... rebooting all did the trick. Cheers

AjTrek1

Glad everything appears to be working as it should. Post back if same or new issues arise.

Cheers!

Together Everyone Achieves More = T.E.A.M.

K

Keith P

Lyricist I

My Beam system just stopped the surrounds and the sub even though their lights are solid white. I rebooted and deleted the app as previously stated but no success. Anyone else have this happen to them? I also have a Move and two other Sono Ones that are working fine. Beam audio input is stereo when playing YouTube videos on my TV through fire stick. I’m using the ARC2 HDMI interface from the Panasonic TV to the Beam. This was all working fine until about a week or two ago? Maybe before I added the Move or a recent system upgrade?

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