Surround Speakers keep cutting out

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Recently I've been experiencing a problem whereby my 2 Play3 speakers, which are connected as Surround speakers to my Playbar, regularly cut-out and fall silent for about 20 seconds, before coming back on again. How can I fix this issue?

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AirgetlamAnswer

daniel010,

There are a couple of guesses that I have, but to be honest, they'd just be random guesses. Your best bet would be to submit a system diagnostic within 10 minutes of this issue occurring, so that a Sonos rep can look at what's going on in your system and give you a concrete answer.

Bruce

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C

Cell

Avid Contributor I

I'm having the same issue. Sounds like the steps are the following?

1) submit diagnostics

2) check channel for wireless router? Change it

3) maybe move the router ( I think I only have one port for it in the house )

I was placed with this problem on an off for a while. Although the router proximity could cause the problem, I found out that it was actually my MacBook when on the 5g wfii which was causing the issue. Moved it onto 2.4ghz and not had the problem since.

My understanding is that a macbook can connect to both 5ghz and 2.5ghz wifi networks, but that you can't configure this from your macbook. Does that mean you configured your router not to use 5ghz anymore?

Thanks!

I just split the two bandwidths up on my router so I can easily flick between them both. Macbook on 2.4 and everything else on 5g seems to have cured the problem for me.

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