Surround Speakers keep cutting out

Thanks! It did cutout once more so I decided to move the Router from it's position in the corner of the room to center of the room behind the sofa. All seems to be working well now, no cutouts and the Sonos App opens much quicker; it used to take a few seconds before it found and connected to my system. I'll submit another Diagnostic to verify all is working well: 7177321

Thanks! It did cutout once more so I decided to move the Router from it's position in the corner of the room to center of the room behind the sofa. All seems to be working well now, no cutouts and the Sonos App opens much quicker; it used to take a few seconds before it found and connected to my system. I'll submit another Diagnostic to verify all is working well: 7177321

Things are looking better. Please let me know if you have any further troubles.

Hi Ryan S,

could you please have a look at 8166916, because I experience the same issue now for a couple of months, and it's getting annoying.

I can already say; I have a 5ghz modem sitting not far from my playbar and sonos bridge. But I can't move either of them...

Just guessing here, but can you change the channel that the modem is on?

I'm experiencing the same problem. I set up a surround system, consisting of a Playbar, a Sub and two Play:1. But the Play:1 speakers become silent again and again. Could you please look at diagnostics report 8389694?

Hi Ryan S,

could you please have a look at 8166916, because I experience the same issue now for a couple of months, and it's getting annoying.

I can already say; I have a 5ghz modem sitting not far from my playbar and sonos bridge. But I can't move either of them...

Hey there. I would follow Bruce's advice above, it seems your devices are encountering some level of interference which is the likely cause.

I'm experiencing the same problem. I set up a surround system, consisting of a Playbar, a Sub and two Play:1. But the Play:1 speakers become silent again and again. Could you please look at diagnostics report 8389694?

Hi, elkay7. Welcome to the community and thanks for reporting this issue. Can you try logging into your router and changing the wireless channel for us? Do you use any wireless extenders that broadcast a 5GHz frequency? Thanks for the additional information provided.

Hi Edward, changing the wireless channel didn't help. I did install a wireless extender recently but the problem already occured before. I positioned the Play:1 speaker a little bit further away from my router and it seems to work better now. I'll keep an eye on it.

I'm having the same issue. Sounds like the steps are the following?

1) submit diagnostics

2) check channel for wireless router? Change it

3) maybe move the router ( I think I only have one port for it in the house )

I'm having the same issue. Sounds like the steps are the following?

1) submit diagnostics

2) check channel for wireless router? Change it

3) maybe move the router ( I think I only have one port for it in the house )

I was placed with this problem on an off for a while. Although the router proximity could cause the problem, I found out that it was actually my MacBook when on the 5g wfii which was causing the issue. Moved it onto 2.4ghz and not had the problem since.

I'm having the same issue. Sounds like the steps are the following?

1) submit diagnostics

2) check channel for wireless router? Change it

3) maybe move the router ( I think I only have one port for it in the house )

I was placed with this problem on an off for a while. Although the router proximity could cause the problem, I found out that it was actually my MacBook when on the 5g wfii which was causing the issue. Moved it onto 2.4ghz and not had the problem since.

My understanding is that a macbook can connect to both 5ghz and 2.5ghz wifi networks, but that you can't configure this from your macbook. Does that mean you configured your router not to use 5ghz anymore?

Thanks!