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NL_Stijn
Contributor I
Sep 15, 2015 12:51 PM UTC

Surround sound is way too soft / can playbar volume be adjusted?

My setup is: boost, 1x playbar, 1x Play:1's and 1x Sub. Playbar is connected via ethernet, optical audio from TV Samsung UE46F6400.

A can barely hear the sound from the surround Play:1's. Only when I turn the volume quite loud then I can clearly hear the sound from the Play:1's, but then the volume from the playbar is so extremely loud that it dominates everything (and the neighbours will start to complain).

Please do not advise to recalibrate or reset the surround settings for the room, I did that already (maxed out the surround sound setting) but it hardly made a difference.

Questions:
1. Is it possible to set the volume for the playbar alone? If so then I could turn down the playbar-volume, so I can turn up the overall volume and hear the surround better.
2. Is is possible to maximize the volume for the surround sound further than via the room settings (preferably the two Play:1's independently)?

Thanks in advance.
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      25 replies

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      Airgetlam
      Airgetlam
      Aug 16, 2018 3:23 PM UTC
      revel, it certainly sounds (no pun intended) like there's something wrong. Perhaps you might submit a system diagnostic within 10 minutes of replicating this issue, and contact Sonos to discuss it. There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
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      Bruce
      Sharpie
      Lyricist I
      Nov 18, 2018 8:09 PM UTC
      So this may not be the best way to do this but if you have a smaller room, when you recalibrate, make the distance for your surrounds 10ft of greater...this will increase the overall volume of the surrounds

      If you have a larger room, will probably have to get the optical switch so it runs 5.1 instead of stereo

      This did the trick for me. Cheers.
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      Sharpie
      Lyricist I
      Nov 18, 2018 8:36 PM UTC
      So this may not be the best way to do this but if you have a smaller room, when you recalibrate, make the distance for your surrounds 10ft of greater...this will increase the overall volume of the surrounds

      If you have a larger room, will probably have to get the optical switch so it runs 5.1 instead of stereo

      This did the trick for me. Cheers.

      That was until I got a genuine 5.1 signal from BBC 1 HD showing Attenburgh's 'Dynasties' and then the sound was awful due to the surrounds being too loud.
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      buildumgood
      Lyricist I
      Dec 4, 2018 2:04 AM UTC
      I have had soft volume from Sonos Ones in Surround playing music, what I found to be issue for me was I was using the music apps via the TV. When I switched to same app on mobile device the problem was corrected.
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      Airgetlam
      Airgetlam
      Dec 4, 2018 5:19 PM UTC
      We frequently talk about the settings for the surround speakers as being set for either "full" or "ambient' in terms of for music or TV. Unfortunately, that's not as accurate as it could be, in my opinion. What we're really talking about is the source of the data that is being played. It's either from the input normally associated with the TV, or it's streamed from "the internet", be it your phone, your NAS, or one of the third party streamers out there.

      That setting, which changes the function of the surround speakers from true surround support to actual stereo speakers playing at normal volume, works on only "streamed" content, and is in effect only when the data is not coming from the digital line input.

      Hope that makes some sense.
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      Bruce
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