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jmmh
Contributor I
February 22, 2017

Sub popping sounds

Hi
I have recently experienced some popping sounds from the sub. It comes and goes and usually when the music is rather bass heavy (like The Weeknd). It's a deep popping sound that when it's really bad comes right after each other. I have a theory about it coming when the internet bandwidth is low (when others in the household is watching Netflix for example). But I really don't know.
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    Jasoon
    Lyricist I
    June 19, 2017
    I am having 5his issue also. 7507910
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      Ryan S
      Ryan S
      Retired Sonos Staff
      July 6, 2017
      I am having 5his issue also. 7507910

      Hi Jasoon, are you still having trouble? If so, make sure you run the latest Sonos update to version 7.3 and then check it out. If you're still having trouble, can you send us a new diagnostic? We'll take a look for you.
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      Mpace61
      Lyricist I
      September 27, 2017
      I am also getting a popping sound. It isn’t all the time. It appears to be from certain tracks or sound effects in a video game or other inputs such as watching tv; but frequencies that aren’t low enough for the sub possibly? I’ve tried adjusting the bass and sub levels as well as different channels and removing Trueplay Tuning. I have submitted diagnostics 7889897. From the attached video it sounds like a drum beat from the game but really sounds more like speaker clipping when standing next to it.
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        Ryan S
        Ryan S
        Retired Sonos Staff
        September 28, 2017
        Hey Mpace, looks like you might be running some beta software on your system. It'd be best to reach out to the beta team on the beta community here: http://betacommunity.sonos.com They will want to take a look and see if it's potentially beta related.
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        Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
        smartiv
        Lyricist I
        April 22, 2019
        Hi,

        I have the same issue. My diagnostic report is 1022569712.

        Thank you in advance for your help
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