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jmmh
Contributor I
February 22, 2017

Sub popping sounds

Hi
I have recently experienced some popping sounds from the sub. It comes and goes and usually when the music is rather bass heavy (like The Weeknd). It's a deep popping sound that when it's really bad comes right after each other. I have a theory about it coming when the internet bandwidth is low (when others in the household is watching Netflix for example). But I really don't know.
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    15 replies

    Kumar
    February 22, 2017
    What is the Sub output level? And are you sure that the sound isn't on the track - play the track again and eliminate that as a possibility.
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    jmmhAuthor
    Contributor I
    February 22, 2017
    The sub is set just below the mid level. And it's not on the track. I have listened a lot and this is not just on one track.
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    Kumar
    February 22, 2017
    The next time you hear it, submit a diagnostic and report the number here. Be sure to submit within ten minutes of hearing these noises.
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    jmmhAuthor
    Contributor I
    February 22, 2017
    I now send in the diagnostic with the number 7128634
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    Kumar
    February 23, 2017
    Sonos Support should respond here soon; you can also send an email to them, quoting the number with a one sentence description of the problem, to be sure of a response.
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    Andy B
    Andy B
    Sonos Staff
    March 17, 2017
    I now send in the diagnostic with the number 7128634

    Thanks for passing that diagnostic along. Do you have the SUB wired direct to a wall outlet or is it wired to something like an extension cable, UPS, or power strip?

    I want you to disable the Trueplay tuning as a test and let me know if the popping sound is still present. Steps: Settings > Room Settings> Stue > Trueplay Tuning
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    Csaldana7
    Trending Lyricist I
    April 30, 2017
    i am having a very similar issue, i get a popping sound ( it sounds off beat as well) i also seem to be having issues with it working all together when watching tv. The popping sound is quite annoying. Is there a way to maybe reset the entire songs system? I use the playbar, 2 play 1s and the sub. I was thinking maybe i can just reconnect them all like when i originally bought them.
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      Andy B
      Andy B
      Sonos Staff
      May 1, 2017
      i am having a very similar issue, i get a popping sound ( it sounds off beat as well) i also seem to be having issues with it working all together when watching tv. The popping sound is quite annoying. Is there a way to maybe reset the entire songs system? I use the playbar, 2 play 1s and the sub. I was thinking maybe i can just reconnect them all like when i originally bought them.

      Hey Csaldana7 - thanks for reaching out. I was able to pull up a current incident you have open with one of our support agents. They sent a response earlier today with a step they would like to have you follow. Let me know if you need anything else.
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      Langas1984
      Contributor I
      May 24, 2017
      I have also been experiencing this problem.

      I've also been having sub and play 1 drop out issues which I'm working with sonos to fix. I wonder now if they are connected..?
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        Kate S
        Kate S
        Sonos Staff
        May 26, 2017
        Hi Langas,

        Mind submitting a diagnostic the next time you hear the SUB and PLAY:1 drop and posting your confirmation number here with some more details on what you're seeing?
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