Skip to main content
gburlingame
Contributor I
May 6, 2022

SUB gets out of sync after update to 14.6 - bass is delayed making it sound like reverb

After upgrading to release 14.6, I’ve noticed that the SUB frequently gets out of sync (lags) relative to the ARC.  When this happens the SUB can sound like reverb - it really degrades the sound experience quite a bit.  Removing the SUB and then adding it back in does not seem to remedy the problem -- the only thing I have found that clears this state is power cycling the ARC.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

32 replies

Ken_Griffiths
June 8, 2022

I have this problem. I reset the wifi and it sometimes helps it (for about 12-24hrs) and then I have to do it all again.

 

how is this not being addressed?

I’m not seeing how resetting the WiFi would help here, as the Sub uses a direct 5Ghz wireless connection between itself and the ‘bonded’ main player - although you might perhaps have wireless interference issues around your actual devices, perhaps? .. IMHO, I think trying to explore 5Ghz interference and maybe try to look closer at that issue, might possibly be a more effective longer-term solution.

Lyricist I
June 14, 2022

Just thought I’d add my experience to this thread as I have the same issue on 14.8

I spent time chatting to Sonos support and in the end hardwired my Arc to my router (fortunately for me they are close to each other) and this has resolved the issue, so it definitely appears network related, but more likely Sonos rather than Wi-Fi as it was working before latest updates.

So for now, hardwire if you can until it gets fixed.

Lyricist I
June 16, 2022

I have been expecting the same problem. Tried everything keeps coming back. This needs fixing Sonos!!!

Lyricist I
June 17, 2022

so unhappy with my $2k system...arc, 2 oneSL surrounds and sub.  The surrounds and sub get out of sync with the arc creating a nausiating echo effect.  have the same setup at another house except for a beam and it sounds great.  Seriously Sonos, fix this issue, you're loosing major credibility.

jgatie
June 17, 2022

Are you sure you have the surrounds configured as surrounds?  Correctly configured, the surrounds should not be playing the same signal as the fronts, so an echo would be impossible.  The only way for them to play the same signal is if you had them grouped, and a grouped speaker playing a TV source will indeed have an echo. 

Lyricist I
June 17, 2022

appreciate the reply…yep, they are set up as surrounds.  there are 2 options to control them, tv or music.  doesn’t matter if i stream pandora from the tv app or my phone, same echo effect.  this wasn’t an issue until a month or two ago, so that points to a fw upgrade from sonos.  as i said, same setup at a different house except using a beam and no issues.  others seem to be having the same issue.

Virtuoso
June 17, 2022

Just spent 3 hours messing around with my setup before finding this thread ..

Its so bad.  I own more than 20 Sonos products in 2 different homes and this has ruined my experience with the fancy new Arc.

All my Gen 1 and 2 stuff still works great..  S1 for life.😆

 

FWIW rebooting the Arc fixes my issue temporarily as well.  

I actually bought an S1 only unit just so ours always fails the "Upgrade to S2" test, £50 well spent on a ZP90!.

Time and time again forced updates ruin what is a good system.

Lyricist I
June 19, 2022

Issue just occurred again!  This time I removed and re-added the sub to fix the issue!  Come on Sonos,  this is crazy, get it fixed.

Lyricist I
June 21, 2022

Same issue here. I have to remove the sub from my setup and add it to correct the problem, but it gets out of sync again a few days later. Hope this gets fixed soon as it is rather frustrating to have paid this much money for a system that doesn’t work properly. 

Airgetlam
June 21, 2022

What response did you get when you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?

Bruce