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DocM
Contributor I
March 28, 2020
Answered

sound bar stopped working

Hello,

 

I recently purchased and installed the sound bar. It worked fine for a few days but has suddenly stopped working. Any help would be most welcome. 
 

Also, I can’t seem to set up volume control from my LG tv remote.

 

Thank you,

M :)

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    Answer
    March 28, 2020

    @DocM . Are you using a LG MAgic Remote?

    Those remotes do not support IR signals until a specific process is completed.

    Click on the hyperlink I created and that should have you up and running.

    Let me know if you have any additional questions or if the provided steps do not work.

    View in thread

    16 replies

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    DocMAuthor
    Contributor I
    March 28, 2020

    I’m afraid the TV only came with one remote… is it not possible to program it for the sound bar? 

    Chris
    Chris
    Lead Maestro
    March 28, 2020

    No you will not be able to program that remote to control the soundbar as that remote sounds like does not have IR.

    You will need to use any other remote you may have - like I mentioned maybe a cable box remote or a remote to an old TV your not using anymore.   One of those could be programmed

    another alternative would be one of these https://www.sonos.com/en-us/shop/accessories/remote-controls

    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Anonymous
    Answer
    March 28, 2020

    @DocM . Are you using a LG MAgic Remote?

    Those remotes do not support IR signals until a specific process is completed.

    Click on the hyperlink I created and that should have you up and running.

    Let me know if you have any additional questions or if the provided steps do not work.

      DocMAuthor
      Contributor I
      March 28, 2020

      Have ordered it :) Thank you!

      DocMAuthor
      Contributor I
      March 28, 2020

      Oh em geeee!! The hyperlink instructions worked!!! :) Thank youuuu!!! :) :)

        Chris
        Chris
        Lead Maestro
        March 28, 2020

        great news

        Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
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