sound bar stopped working

so you have a Sonos Playbar or Sonos Beam?   Is it plugged up via HDMI to your HDMI arc on back of TV or is it plugged in by optical cable?

When you go into the Sonos App - does it still come up as a device and able to adjust volume from within the Sonos app.

Hello :)

It’s a sound bar plugged in via optical cable.

Yes it does come up on the App and has volume line. 
 

So the playbar does come up in app and has volume.   

When you click on rooms at bottom of app - what source does it say it is currently playing.   It should say TV as source and increasing volume should make it so you hear the TV.

Verify you hear the TV and we can move on to any other questions.

Hello Chris,

When I click on rooms at the bottom of the App it says it’s playing from Living Room. It doesn’t list TV as source anywhere. Am I doing something wrong?

thank you,

m 

Oh I did manage to find TV… doesn’t seem to help though... 

Your not getting sound - you have turned up TV via remote (in case your TV optical out is variable not fixed) and you have volume up on Sonos unit in app and it says TV is the current source?

Oooo it suddenly stared working…

Though I’m still not able to control volume via TV remote 

On sonos app go to setting (bottom Right corner)

then choose system

Under products pick your living room

scroll down to remote control setup and follow wizard

I’ve tried the wizard several times. The bar doesn’t seem to pick up the LG remote. I hold the volume button down, or press several times. Neither work… any suggestions? 
 

thank you!

Your LG remote may be a Bluetooth remote.    Not knowing your model did it come with 2 remotes.   Otherwise - you can program it to another remote (like your cable box remote) or another you have laying around that is actually IR.   I have the feeling the one that came with your TV doesn’t have IR.

If you have a cable box remote - just set it to control volume of any arbitrary TV then use it to program to the Playbar.