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Jimwise2
Contributor I
February 24, 2021

Sony TV sending hdmi audio from TV app only, not fire cube or cable box

Sony Bravia KDL-60NX720 connected to the Beam will send audio to the beam only if I use an app within the TV such as Pandora.  I get no audio from either a cable box or a Fire TV Cube.   Both are connected to the TV using HDMI cables.  I get the same results whether I use the TV HDMI ARC to the Beam or the digital audio cable with adapter to HDMI in the Beam.  I feel like I've tried every setting in the TV settings and I'm getting no results.  Diagnostics when sound is coming from Pandora app in the TV using digital audio is 801032938.  Diagnostics with no sound when playing YouTube from the Fire TV Cube is 1960275942.  Diagnostics with no sound from cable box is 484444563.  Switching cable to the Sonos supplied HDMI cable and cable box input still no sound, test code is 681063180.  Any suggestions?

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GuitarSuperstar
Lead Maestro
February 24, 2021

Just curious… if you disconnect the Beam from your TV, does audio from the Fire TV Cube play out of your TV speakers?

"Receive with simplicity everything that happens to you." - Rashi
Jimwise2Author
Contributor I
February 24, 2021

Unplugged TV, Cube and Beam for 3 to 5 minutes.  No change.  I did a factory reset yesterday before connecting the Beam. The TV has the latest firmware.   

 

Unplugging the Beam from the TV switches TV back to TV speakers and I get normal sound from Fire TV and from cable. 

Jimwise2Author
Contributor I
February 24, 2021

I appreciate your help . I did a reset and no improvement.  I'm done for the day.  I'll check tomorrow evening. 

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