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Jimwise2
Contributor I
February 24, 2021

Sony TV sending hdmi audio from TV app only, not fire cube or cable box

Sony Bravia KDL-60NX720 connected to the Beam will send audio to the beam only if I use an app within the TV such as Pandora.  I get no audio from either a cable box or a Fire TV Cube.   Both are connected to the TV using HDMI cables.  I get the same results whether I use the TV HDMI ARC to the Beam or the digital audio cable with adapter to HDMI in the Beam.  I feel like I've tried every setting in the TV settings and I'm getting no results.  Diagnostics when sound is coming from Pandora app in the TV using digital audio is 801032938.  Diagnostics with no sound when playing YouTube from the Fire TV Cube is 1960275942.  Diagnostics with no sound from cable box is 484444563.  Switching cable to the Sonos supplied HDMI cable and cable box input still no sound, test code is 681063180.  Any suggestions?

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13 replies

GuitarSuperstar
Lead Maestro
February 24, 2021

Do you have Bravia Sync (CEC) setup on your TV?

"Receive with simplicity everything that happens to you." - Rashi
Jimwise2Author
Contributor I
February 24, 2021

Yes, when I select Device list the Sonos Beam is listed as well as the Fire TV Cube. 

 

GuitarSuperstar
Lead Maestro
February 24, 2021

Have you checked the settings in the Sync Menu of your TV? Can you post a photo of your current Sound settings on your TV?

"Receive with simplicity everything that happens to you." - Rashi
Jimwise2Author
Contributor I
February 24, 2021

Sync menu, HDMI Device Selection switches to the Fire TV Cube regardless of the current input.  I don't get an option to select the Beam. 

 

Jimwise2Author
Contributor I
February 24, 2021

 

GuitarSuperstar
Lead Maestro
February 24, 2021

On your Fire TV Cube, turn OFF Dolby Digital Plus in the audio settings and see if that makes a difference.

"Receive with simplicity everything that happens to you." - Rashi
Jimwise2Author
Contributor I
February 24, 2021

No difference,  tried each option.  

 

GuitarSuperstar
Lead Maestro
February 24, 2021

On your TV, try using the Fixed setting on Audio Out.

"Receive with simplicity everything that happens to you." - Rashi
Jimwise2Author
Contributor I
February 24, 2021

No difference 

GuitarSuperstar
Lead Maestro
February 24, 2021

Have you unplugged your TV and Beam from power since you have had this problem? If not, try unplugging both from power for a minute or two. You might also consider doing a factory reset of your TV.

"Receive with simplicity everything that happens to you." - Rashi
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