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User149518
Contributor II
October 17, 2016
Question

Sony Bravia and sound dropout issues

  • October 17, 2016
  • 27 replies
  • 37609 views
Hi,

I just purchased the Sony Bravia XBR-65X850D and hooked it up to my exisiting 5.1 Sonos Surround sound that I was using with my previous TV. I have two play 3s I'm using as the the rears, the playbar for my fronts and center, and the sonos sub.

But I'm getting sound drop outs. It doesn't matter if I'm watching live, on demand, or a recorded show on my DVR- the sound will just cutout for a second or two and keep doing that intermittently throughout the show. It may happen five or six times during the duration of an hour long show. It's not too too bad but it does get kind of annoying. And it didn't do this on my last TV. Anyway to fix this?

Thanks, G
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      27 replies

      Show previous replies
      apex0024
      Lyricist I
      April 2, 2020

      Hi guys. My sound from sonos to tv stopped working. I have a Sony 9500 tv and sonos beam. It works with Netflix but not tv sound... anyone know how to fix issue? 

      Adibou
      Contributor I
      April 3, 2020

      Most odd. In that case, you could probably turn off the “autoplay” function for the TV input, and the PLAYBAR would ignore any data coming in from the TV. It means you’d need to manually switch to the TV’s input when you wanted….but it’s worth a test. But I’ve never heard of a switched input causing ‘fading’ before. My thought is it would be either on or off. But it would be a no cost test, at the least. 

      Thanks again!  Great idea, I will give that a try…  

      Hey mate, how did you go?

      Cheers

      Adibou
      Contributor I
      April 7, 2020

      Hi guys. My sound from sonos to tv stopped working. I have a Sony 9500 tv and sonos beam. It works with Netflix but not tv sound... anyone know how to fix issue? 


      Hey, is it a new issue? Is your Beam plugged in an ARC HDMI socket? Is your TV up to date?

      cheers

      Smilja
      Smilja
      April 7, 2020

      Hey folks,

      Adjust the settings on the Sony TV as follows:

       

      • Turning on IP Simple Control
        1. Open Settings
        2. Go to Network and Internet
        3. Go to Home network
        4. Go to IP control
        5. Go to Simple IP control
        6. Toggle On
           
      • Setting RS232C Control to "Via Serial Port"
        1. Open Settings
        2. Go to Remotes and Accessories
        3. Go to RS232C Control
        4. Set it to "Via Serial Port"
      »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
        niranjans
        Trending Lyricist I
        July 4, 2020

        Hey folks,

        Adjust the settings on the Sony TV as follows:

         

        • Turning on IP Simple Control
          1. Open Settings
          2. Go to Network and Internet
          3. Go to Home network
          4. Go to IP control
          5. Go to Simple IP control
          6. Toggle On
             
        • Setting RS232C Control to "Via Serial Port"
          1. Open Settings
          2. Go to Remotes and Accessories
          3. Go to RS232C Control
          4. Set it to "Via Serial Port"

        On the RS232C Control - Mine currently is set to “Via HDMI Port” in my Sony X850G series ( 75 inch ) , is that ok ? 

        Supraopticus
        Lyricist I
        July 19, 2020

        Hey folks,

        Adjust the settings on the Sony TV as follows:

         

        • Turning on IP Simple Control
          1. Open Settings
          2. Go to Network and Internet
          3. Go to Home network
          4. Go to IP control
          5. Go to Simple IP control
          6. Toggle On
             
        • Setting RS232C Control to "Via Serial Port"
          1. Open Settings
          2. Go to Remotes and Accessories
          3. Go to RS232C Control
          4. Set it to "Via Serial Port"

        I can’t believe it, but this worked for me. The only thing that changed was the audio sync was a little off, but the adjustments in the app fixed it no problem

        oriboaz
        Prodigy I
        July 19, 2020

        On Sony Android TVs, it is easy to fix sound sync issues for sonos devices over HDMI ARC. In the settings menu, go to ‘sound’, and set AV sync to on. (If it already was set to on, move it to off then on again). This procedure forces an AV sync handshake, which solves any audio sync issues (at least in my experience).

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