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User149518
Contributor II
Oct 17, 2016 6:21 PM UTC
Question

Sony Bravia and sound dropout issues

Hi,

I just purchased the Sony Bravia XBR-65X850D and hooked it up to my exisiting 5.1 Sonos Surround sound that I was using with my previous TV. I have two play 3s I'm using as the the rears, the playbar for my fronts and center, and the sonos sub.

But I'm getting sound drop outs. It doesn't matter if I'm watching live, on demand, or a recorded show on my DVR- the sound will just cutout for a second or two and keep doing that intermittently throughout the show. It may happen five or six times during the duration of an hour long show. It's not too too bad but it does get kind of annoying. And it didn't do this on my last TV. Anyway to fix this?

Thanks, G
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      Rooster99
      Avid Contributor III
      Jul 12, 2019 4:42 AM UTC
      Brayton, any resolution? I'm looking at buying that model to plug into my new Playbar.

      TIA - R.
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      micstusmi
      Lyricist I
      Feb 14, 2020 10:25 PM UTC

      I’m having the same issues!

      I have 2 fairly new a Sony Smart TVs that I bought for about $5k each and both paired with Sonos systems and they both regularly pause the sound.

      especially during YouTube but also occasionally when watching a movie on Google Play.

      driving me insane!

      i feel like throwing them out the window

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      KerryMorgan
      Lyricist III
      Feb 16, 2020 10:44 PM UTC

      Does anyone have a fix for this? Hello Sonos.

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      micstusmi78
      Lyricist I
      Feb 16, 2020 11:07 PM UTC

      Does anyone have a fix for this? Hello Sonos.

      Yep.  I deleted the Sonos app off my phone, deleted the Google Home Sonos Setup, Factory reset my tv, factory reset the sonos speakers, created a new Sonos Account then reinstalled everything including Sonos app, Google Home app and started anew with a new Sonos login and it fixed it.  Pain in my butt and 1-2 years of torture but finally solved.  Grrrrrr. Arrrgggghhhh

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        KerryMorgan
        Lyricist III
        Feb 19, 2020 2:17 PM UTC

        Thanks for your response. Very frustrating when we spend $G's in the Sonos company and this crap happens to most if not all of us.

        Take care my friend.

        Kerry

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        aerobake
        Lyricist II
        Mar 7, 2020 7:35 AM UTC

        I have a new Sony Bravia TV and the volume on Playbar and the surrounds fades in and out, but only when listening to music, it never happens while watching TV.  Has anyone else experienced that scenario? 

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        Airgetlam
        Airgetlam
        Mar 7, 2020 3:00 PM UTC

        If you’re streaming music, it would have nothing whatsoever to do with the TV it is connected to, unless the TV was powered on and creating wifi interference. Instead, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this issue, and contact Sonos Support to discuss it.

        I usually suggest the phone folks, they have more tools available, but are available Monday through Friday during business hours. Twitter support folks are available 24/7.

        There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.  

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        Bruce
        aerobake
        Lyricist II
        Mar 7, 2020 3:40 PM UTC

        Thank you, I should have added slightly more context, sorry about that.  I have called SONOS support on 4 different occasions (with Diagnostic taken each time as the music fades).  Each episode they were superb, engaged, professional.  But each time the fading returned while streaming music almost as soon as we got off the phone.  
         

        So, I decided to conduct my own experiment and unplugged the optical wire from Sony Bravia TV to the Playbar.  The fading *completely* went away.  I plugged the TV back in and the fading returned within a few minutes while streaming music.  So, the TV must be sending errant volume commands to SONOS while music is streaming even if the TV is “off”. Mind you it never fades while watching TV.  If I can isolate why it is sending errant signals to Playbar while streaming music perhaps I can address it.  Thanks again for your thoughts.

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          Airgetlam
          Airgetlam
          Mar 7, 2020 4:15 PM UTC

          Most odd. In that case, you could probably turn off the “autoplay” function for the TV input, and the PLAYBAR would ignore any data coming in from the TV. It means you’d need to manually switch to the TV’s input when you wanted….but it’s worth a test. But I’ve never heard of a switched input causing ‘fading’ before. My thought is it would be either on or off. But it would be a no cost test, at the least. 

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          Bruce
          aerobake
          Lyricist II
          Mar 7, 2020 4:26 PM UTC

          Most odd. In that case, you could probably turn off the “autoplay” function for the TV input, and the PLAYBAR would ignore any data coming in from the TV. It means you’d need to manually switch to the TV’s input when you wanted….but it’s worth a test. But I’ve never heard of a switched input causing ‘fading’ before. My thought is it would be either on or off. But it would be a no cost test, at the least. 

          Thanks again!  Great idea, I will give that a try…  

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