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loodaddy
Contributor I
January 2, 2020
Answered

Sonos turning off Bravia TV

Just got a Sonos Beam. Connected it to a Sony Bravia TV using HDMI ARC and set up Bravia Sync. Audio is playing great. The TV remote, Apple TV remote, etc can control the Beam volume just fine.

However, I’ve noticed that lately the TV is doing what I might call a “hard power down” after sleeping, but only after having slept for some time. By hard power down I mean that next time I try to turn the TV on by waking a Bravia Sync device (like the Apple TV), the TV won’t turn on like it did before the Beam was added. And when the TV does turn on (which requires using the TV remote), it shows the Sony logo, the Android logo, the four rotating color block animations, etc and takes a minute or so to load.

My hunch is that the Beam is somehow sending a CEC power down signal to the TV, and the TV is interpreting it as a hard power down. 

This only happens after the TV is off for an extended amount of time (an hour or two).

 

Any ideas?

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    loodaddyAnswer
    Contributor I
    January 5, 2020

    Ok so I switched to connecting the Beam to the TV with the optical adapter. The rebooting problem stopped (since Beam can’t access the TV using CEC). After playing with a few settings, it seems like this works just fine with only one major downside vs. using ARC/CEC.

    For the settings changes:

    • For each input and the built-in Apps, turn off Clear Audio, set output to Dolby Digital, and set Speakers to Audio System
    • Make sure “Use IR” in on in the Sonos app
    • For me, the TV remote and Apple TV remote could control Sonos volume using IR (not sure if this will take extra steps for you), and the DVR remote controls Sonos volume using IR when you press the TV button first (assuming it’s already set up with the TV remote code as a universal remote).
    • Set up Sony’s Android TV skill in Alexa since Sonos can’t control the TV directly over optical (but since Sonos acts as an Echo it works just fine indirectly)

    EDIT: See below for fix on this. The only weirdness seams to be that the on-screen volume meter doesn’t stay synced with the actual Sonos volume. So while up and down always effectively work to increase/decrease Sonos volume, and anything that moves the TV volume meter up/down will increase/decrease volume Sonos volume, you could get into situations where the TV says “0” and you aren’t at minimum Sonos volume (but you can keep pressing down to decrease volume), the TV says “100” and you aren’t at maximum Sonos volume, (but you can keep pressing up to increase volume), and things in between won’t consistently match to an actual Sonos volume (so “25” on the TV may be really quiet, or really loud).

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    49 replies

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    CanadianLupulus
    Lyricist II
    June 18, 2020

    Did anyone find of solution of TV shutdown with HDMI ARC ?

    The same issue occurs with Sonos Arc and a Sony TV. 

    arthron
    Contributor I
    June 18, 2020

    See grcrew post above yours. That fixed the problem. Sony Technical service were useless. They said that their new software was designed to shut down after being in standby for 2 hours. My experience since carrying out the setting ip Simple control that the TV remains in stand by mode as expected. 

    cheers

    CanadianLupulus
    Lyricist II
    June 18, 2020

    See grcrew post above yours. That fixed the problem. Sony Technical service were useless. They said that their new software was designed to shut down after being in standby for 2 hours. My experience since carrying out the setting ip Simple control that the TV remains in stand by mode as expected. 

    cheers

    I already tried it and it didn t work. 
     

      CanadianLupulus
      Lyricist II
      June 18, 2020

      Actually I also turned off the « auto sleep mode with no incoming signal » and the TV didn t shut down during standy mode. Maybe a clue. 

        LLL1424
        Contributor II
        June 19, 2020

        I’m also having an issue with my Sony A9G and the Sonos Arc. It idles out to a Bravia logo minutes into watching an HDMI connected Fios set up box. I don’t think this is Sonos issue but a Sony issue. I’ve tried every setting, contacted Sony and they tell me it’s just me and not a known issue. They are calling me tomorrow because they need to address this. Call Sony and let them know what’s happening.

         

        Lockstock43
        Contributor I
        July 3, 2020

        I’m also having an issue with my Sony A9G and the Sonos Arc. It idles out to a Bravia logo minutes into watching an HDMI connected Fios set up box. I don’t think this is Sonos issue but a Sony issue. I’ve tried every setting, contacted Sony and they tell me it’s just me and not a known issue. They are calling me tomorrow because they need to address this. Call Sony and let them know what’s happening.

         

        Have the same issue with the Arc and my Sony A8H. It would get to that black screen after maybe a minute or so. I’ll get the screen on again by hitting “back” or going into settings. But after about a minute it would go black again with the Bravia logo. Very frustrating. I would also lose sound sometimes with different apps. 

          AndreiB
          Contributor I
          July 10, 2020

          Hi All,

           

          I just wanted to say I have the same issue with my XE9005.

          I went a step further and got the crash logs from Android, before knowing the reboot had to do anything with sonos and finding this thread.

          If interested, please see my post on the sony forums here: https://community.sony.nl/t5/android-tv/xe9005-crash-when-exit-from-sleep/m-p/3679237#M8013

           

          I also opened a ticket to sony support to see what they make of it.

          I have not tried the fixes above yet, but I will surely do (if I don’t write back, it means they worked). 

          REbock
          Contributor I
          September 19, 2020

          Following worked for me. No more boot up when I switch on TV in the morning.

          • Turn on IP Simple Control 
            • Open Settings
            • Go to Network
            • Go to Home network
            • Go to IP control
            • Go to Simple IP control
            • Toggle On


          Had almost given up then I tried this as the tv hasn’t rebooted for 3 days and asking Google to turn the TV on and off now works consistently. This has been a life saver.

          ashleyandjoe
          Lyricist I
          October 10, 2020

          We have an XBR900E from late 2017 and are also having this problem with the Arc. We don’t want to use the optical because we’d lose Dolby+. Sidenote, why did Sony put one of the two available HDR ports as the ARC port?

           

          Going to try the IP simple setting as well, we also don’t use any of the smart tv functionality so next step will be to turn off wifi.

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