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loodaddy
Contributor I
January 2, 2020
Answered

Sonos turning off Bravia TV

Just got a Sonos Beam. Connected it to a Sony Bravia TV using HDMI ARC and set up Bravia Sync. Audio is playing great. The TV remote, Apple TV remote, etc can control the Beam volume just fine.

However, I’ve noticed that lately the TV is doing what I might call a “hard power down” after sleeping, but only after having slept for some time. By hard power down I mean that next time I try to turn the TV on by waking a Bravia Sync device (like the Apple TV), the TV won’t turn on like it did before the Beam was added. And when the TV does turn on (which requires using the TV remote), it shows the Sony logo, the Android logo, the four rotating color block animations, etc and takes a minute or so to load.

My hunch is that the Beam is somehow sending a CEC power down signal to the TV, and the TV is interpreting it as a hard power down. 

This only happens after the TV is off for an extended amount of time (an hour or two).

 

Any ideas?

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    loodaddyAnswer
    Contributor I
    January 5, 2020

    Ok so I switched to connecting the Beam to the TV with the optical adapter. The rebooting problem stopped (since Beam can’t access the TV using CEC). After playing with a few settings, it seems like this works just fine with only one major downside vs. using ARC/CEC.

    For the settings changes:

    • For each input and the built-in Apps, turn off Clear Audio, set output to Dolby Digital, and set Speakers to Audio System
    • Make sure “Use IR” in on in the Sonos app
    • For me, the TV remote and Apple TV remote could control Sonos volume using IR (not sure if this will take extra steps for you), and the DVR remote controls Sonos volume using IR when you press the TV button first (assuming it’s already set up with the TV remote code as a universal remote).
    • Set up Sony’s Android TV skill in Alexa since Sonos can’t control the TV directly over optical (but since Sonos acts as an Echo it works just fine indirectly)

    EDIT: See below for fix on this. The only weirdness seams to be that the on-screen volume meter doesn’t stay synced with the actual Sonos volume. So while up and down always effectively work to increase/decrease Sonos volume, and anything that moves the TV volume meter up/down will increase/decrease volume Sonos volume, you could get into situations where the TV says “0” and you aren’t at minimum Sonos volume (but you can keep pressing down to decrease volume), the TV says “100” and you aren’t at maximum Sonos volume, (but you can keep pressing up to increase volume), and things in between won’t consistently match to an actual Sonos volume (so “25” on the TV may be really quiet, or really loud).

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    49 replies

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    Terbium
    Contributor I
    January 19, 2020

    Ive not had it reboot once in the last month. Its worth noting that im running the latest firmware and when i turned off wifi i also turned off “scanning for networks” 

    Thumbpicker
    Enthusiast II
    January 22, 2020

    It’s not much good turning off the wifi when I use the Wifi for Netflix, Youtube, movies from my NAS etc.

    Brent S
    Lyricist III
    January 26, 2020

    Turned off wifi and tv has not rebooted for a week. I use my Xbox for Netflix and stuff anyway. But i loose my built in chrome cast, tv will not auto update with wifi off and Alexa will not be able to turn on tv or anything. Solves one problem but creates a new one.

    Terbium
    Contributor I
    January 31, 2020

    Turned off wifi and tv has not rebooted for a week. I use my Xbox for Netflix and stuff anyway. But i loose my built in chrome cast, tv will not auto update with wifi off and Alexa will not be able to turn on tv or anything. Solves one problem but creates a new one.

    Yeh i know it’s frustrating. Personally I use an apple TV 4k for everything so it’s not really a problem. But if you rely on the TV smart platform it’s not really an option. Regarding updating the TV: it is possible to do that from USB (in fact it’s probably a bit more reliable). Just search for the relevant support page on the sony website. Updates are quite rare so its not really an issue just checking knce every couple of months to see if there’s an update.

     

    Also the TV can still turn on/off with alexa even with wifi off. That uses cec commands over hdmi.

    raXuz
    Lyricist II
    April 5, 2020

    I have the same issue.

    Is it just an annoyance with the reboot then i can live with it until Sony fixes the issue (they rolled back Android 8 due to soundbar issues).

    If the issue harms tv or soundbar then it has to be prioritized though.

    Airgetlam
    Airgetlam
    April 5, 2020

    I would hope that Sony pays attention to this forum, but I would sincerely doubt that it does. I’d be sure to express your concerns directly to Sony. 

    Bruce
    stevenspangler
    Lyricist I
    April 14, 2020

    I’ve had this issue for over a year now. It’s so annoying. I did the workaround to optical, but I bought this TV specifically to upgrade to HDMI ARC. The powering off is only half of the issue for me. Every time it reboots, it also resets all of my sound settings, so in addition to doing a hard reboot on the TV, I also have to go to the Sound settings on my TV and change output from “TV speakers” to “external audio” -- EVERY TIME. I can’t believe this has not be fixed in over a year.

      Airgetlam
      Airgetlam
      April 14, 2020

      Since optical is a one way transmission, I.e. the Sony doesn’t receive any data from the Sonos, it certainly seems like this is an issue with the Sony. Have you tried contacting them?

      I did find this on another thread, I wonder if it might help you?

      Courtesy of method_ben and Smilja in this thread, try this:

      • Turn on IP Simple Control
        • Open Settings
        • Go to Network and Internet
        • Go to Home network
        • Go to IP control
        • Go to Simple IP control
        • Toggle On
      • Set RS232C Control to "Via Serial Port”
        • Open Settings
        • Go to Remotes and Accessories
        • Go to RS232C Control
        • Set it to "Via Serial Port”  
      Bruce
        qrcrew
        Lyricist I
        April 25, 2020

        Following worked for me. No more boot up when I switch on TV in the morning.

        • Turn on IP Simple Control 
          • Open Settings
          • Go to Network
          • Go to Home network
          • Go to IP control
          • Go to Simple IP control
          • Toggle On
          arthron
          Contributor I
          June 9, 2020

          Same here. I have a Beam connected to Sony Bravia KD-49X8000G via ARC. When the TV has been turned off and in stand by mode it will do a complete shut down after about 2 hours. The next time you restart the TV it will go into the full Android start up routine. If you disconnect ARC connection, TV stays in stand by mode. Also the TV mute button becomes unstable while the Beam is connected. Sony state that their TV software is not compatible with Sonos. Can you believe this?  If you own a Beam and considering to upgrade your TV, then don’t buy a Sony. 
          sony would have to be the the most difficult company I have ever experienced. Sonos on the other hand have been excellent in their support. Hoping they can get Sony to update their crappy software. 

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