Contributor I

Sonos, Samsung and Avantree

24 replies
1182 views

I need help please. Reaching out to Avantree to fix my problem but getting no help with my new equipment.

I have the QN55Q8FNA Samsung Smart TV which has both the digital audio access and the HDMI ARC access as well as Bluetooth and Wi Fi. I have hearing loss, so I purchased the Avantree wireless headphones and the Avantree Orbit transmitter so my wife can hear the audio from the tv speakers or Sonos Beam soundbar whuch we just purchased, at her preferred level and I can hear through the headphones at my preferred level. Until I purchased and added the Sonos Beam Soundbar, I could hear through the Avantree Headphones and my wife could hear the tv speakers simultaneously and she and I could watch tv together. We decided to add the Sonos as an audio improvement over the tv speakers. I’m very disappointed that I can get no help to remedy this! Should I return the orbit and get the Oasis Plus model? What should I do? The Sonos Beam sounds great but I cannot get it and the Orbit to work together! I have to get this fixed or one of them has to go. Is there any one here who can help?
Thanks for your time,
Dan D

[Mod edited to remove personal information]

Samsung

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buzz

Grand Maestro

Full disclosure: I have no experience with OASIS or your specific TV.

How are you connecting to BEAM? How are you connecting to the OASIS?

I read through the OASIS manual. Rather than using the HDMI ARC to connect to BEAM, try connecting the TV’s optical output to OASIS and use the BEAM’s optical dongle to connect OASIS to BEAM.

D

DannyD01Author

Contributor I

Hi Buzz, and thank you for the reply. I don’t have the oasis, only the Orbit. Any ideas for that?

D

DannyD01Author

Contributor I

Also Buzz, I have the orbit plugged into the HDMI ARC input to the tv, the Sonos Beam

does not support Bluetooth either.

Danny

buzz

Grand Maestro

Sorry, typo on my part. This is the document that i was referencing. Maybe this is not the model that you have.

D

DannyD01Author

Contributor I

Sorry Buzz, what document?

buzz

Grand Maestro

Click on the link and download the language of preference. Below is a different method of displaying the link: https://avantree.com/product-support/BTTC-580-TTN

106rallye

The Beam will “steal” the sound from your TV when connected to HDMI. Other connected devices (like headphones) cannot be used together with the Beam. A solution for this, as given above, is to use the Beam with the optical adapter.

ratty

I have the orbit plugged into the HDMI ARC input to the tv, the Sonos Beam

does not support Bluetooth either.

The Orbit has optical input and passthrough. It doesn't have HDMI.

If the TV can play through its optical output at the same time as its HDMI-ARC port:

Connect the Beam to the TV’s HDMI-ARC port
Connect the TV optical output to the Orbit. Set the output to PCM Stereo.

If the TV cannot play through its optical output at the same time as its HDMI-ARC port:

Connect the TV optical output to the Orbit. Set the output to PCM Stereo.
Connect the Orbit optical output to the Beam via the optical/HDMI adapter
Note that the Beam will only play in stereo in this configuration, not 5.1

D

DannyD01Author

Contributor I

Not my day. Now I can't get the dongle out of the tv optical port. Maybe i can figure this out and yes, I took the runber tip off the optical adaptor before I plugged it in. Once i get it out, i think, hope, this will work. Thanks to all for your help. I'll let yoi lmow how it tutns out. Any ideas on getting the dongle back out?

ratty

Apart from wiggling gently, no.

If your TV optical port has a dust flap which rotates out of the way it probably also holds the plug in. In that case tugging too hard could risk shearing the flap’s axle pins.

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