Contributor I

Answered

Sonos Playbar only shows Stereo PCM 2.0

35 replies
21238 views

I have

Media source: Apple TV (3rd Gen)

Video Player: Optomo UHD52ALV Projector connected through HDMI from Apple TV

Audio: Sonos Playbar (set up as surround sound with sub + 2 Sonos One) and Connected through Optical cable from Apple TV

When I play Netflix on Apple TV and choose audio English [Original] (5.1) or Amazon Prime to choose a movie with “Dolby Digital Plus” The Sonos app shows the Audio IN as “Stereo PCM 2.0” in both cases.

Checked Sonos App for System Update and shows “Your Sonos system is up to date”.

Bought this audio splitter https://www.amazon.ca/gp/product/B07JDGBBXF/ref=ppx_yo_dt_b_asin_title_o03_s00?ie=UTF8&psc=1 and cant get the 5.1.

Is this even possible?

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GuitarSuperstarAnswer

Lead Maestro

I have an Apple TV (Gen 3) connected through HDMI. I just tested Jack Ryan on Prime Video. I believe Prime is limited to Stereo 2.0 on the Apple TV (Gen 3). I can get Dolby Digital 5.1 through Netflix though. I imagine it should work through optical too.

"Receive with simplicity everything that happens to you." - Rashi

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Mistryp

Trending Lyricist I

I’ve also toggled auto play on and off to see if that made a difference, it didn’t. I even tried my Bose sound bar when the sound cuts out from the Sonos using the same optical cable, and there is sound when I plug in the Bose, just doesn’t work with the Sonos.

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GuitarSuperstar

Lead Maestro

Have you ever been able to get Dolby Digital 5.1 from your IPTV apps through your Playbar? I would be surprised if any of those apps supported multichannel audio.

I’m not sure to be honest, but the problem is that the sound just stops after 5-10 seconds then I have to click on cable on my tv remote again and it works fine after that. But why does it work for the first 5-10 seconds and then stop? This problem only started since the last update.

I was only addressing the Stereo PCM issue.

Have you tried unplugging the Playbar and the TV or disconnecting the Playbar and going through the setup process again?

"Receive with simplicity everything that happens to you." - Rashi

M

Mistryp

Trending Lyricist I

I’ve done a hard reboot of the tv and also factory restored it. I haven’t factory reset the playbar yet. The problem just started happening a few weeks ago with the Sonos update. I guess that’s my only option left at this point. What a shitty product.

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Eldimondo

Lyricist I

I have the same issue... App shows stereo pcm. Have a Samsung TV and input via ps 4 for netflicks, Disney and prime plus Virgin media from ts own box. I used to get real 5.1 surround but now just get stereo... Nothing changed except updates to sonos. I have playbase, sub and 2 play 1s...any reason why the 5.1 is suddenly stereo... Can be dsney, Netflix, Virgin and prime all hav e developed issues at the same time?

Thanks

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Eldimondo

Lyricist I

All. Connected via hdmi and fibre

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rossco18uk

Contributor II

Has anyone come across a solution for this as yet? I only got my Sonos Arc, Sub and 2 Play 1’s a couple of weeks ago and no matter whether I use my Sky box, or Apple TV, I only get Stereo PCM 2.0. I have yet to see Dolby Digital or get anywhere near 5.1. Is it something I’m doing wrong or is it the Sonos system?
The Arc is plugged into my HDMI ARC port on a Samsung ue55d6530. Thanks.

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GuitarSuperstar

Lead Maestro

Has anyone come across a solution for this as yet? I only got my Sonos Arc, Sub and 2 Play 1’s a couple of weeks ago and no matter whether I use my Sky box, or Apple TV, I only get Stereo PCM 2.0. I have yet to see Dolby Digital or get anywhere near 5.1. Is it something I’m doing wrong or is it the Sonos system?
The Arc is plugged into my HDMI ARC port on a Samsung ue55d6530. Thanks.

What are the audio settings set to on the TV, Sky, and Apple TV?

"Receive with simplicity everything that happens to you." - Rashi

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rossco18uk

Contributor II

Has anyone come across a solution for this as yet? I only got my Sonos Arc, Sub and 2 Play 1’s a couple of weeks ago and no matter whether I use my Sky box, or Apple TV, I only get Stereo PCM 2.0. I have yet to see Dolby Digital or get anywhere near 5.1. Is it something I’m doing wrong or is it the Sonos system?
The Arc is plugged into my HDMI ARC port on a Samsung ue55d6530. Thanks.

What are the audio settings set to on the TV, Sky, and Apple TV?

I think I may have found the issue. My tv settings were set to PCM, but in order to find that and access that part of the sound menu, I had to disconnect the arc from the tv to allow me in. Once I had changed it, I plugged the arc back in and I’m now showing Dolby Digital 5.1. So hoping that’s it sorted 🤞

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Turnbull1875

Contributor I

Sam issue , I've just got a playbar and 2 play ones , my tv and sky q (2tb box) audio is dolby digital, the play ones work for about 10 seconds then cut off they also drop sound every few seconds, not paying all this money for them to do this , sound bar is fine that's always fine just the play ones that keep playing up 😡😡😡

106rallye

This does not seem like the same issue. Surrounds dropping is mostly related to wifi interference, and since the surrounds are connected to the soundbar via a dedicated 5Ghz link, the interference is probably in that band…..

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