Contributor I

Sonos Playbar cutting in & out intermittently when playing music if the audio optical cable is connected to Sony XBR-75X950H TV and the TV is turned off

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Sonos Playbar cutting in & out intermittently when playing music if the audio optical cable is connected to Sony XBR-75X950H TV and the TV is turned off.

If I unplug the optical cable from the Sony TV (TV power is off) the playbar does not cut out and plays continuously with no problem.

The playbar does not cutout when the TV is on and audio optical cable is connected with the TV sound coming through the playbar (surround sound).

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Tahoe Don

Lyricist III

Just an update on the above Sony supplied work around. It WORKED! I changed the settings on the Sony TV as suggested above and I no longer have the music cutting out issue. Thank you, Ken Griffiths, for posting the solution here! Now if only I could get the Sonos to respond to the volume control on my Apple TV remote, I’d have nothing to occupy me all day!

Ken_Griffiths

Just an update on the above Sony supplied work around. It WORKED! I changed the settings on the Sony TV as suggested above and I no longer have the music cutting out issue. Thank you, Ken Griffiths, for posting the solution here! Now if only I could get the Sonos to respond to the volume control on my Apple TV remote, I’d have nothing to occupy me all day!

Perhaps see if this support link might assist you to resolve the issue with the Apple TV remote.

https://support.sonos.com/s/article/3403

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ShawnP

Lyricist I

Hi. I have the same issue with a new Sony TV connected to my old Sonos bar when playing music via Spotify (TV off). Pulled the optic cable and problem fixed - well, not really. My Sony TV did not have the RS232 setting but turning on “Simple IP Control” seems to have fixed the problem:

Open Settings
Go to Network and Internet
Go to Home network
Go to IP control
Go to Simple IP control
Toggle On

buzz

Grand Maestro

I’m curious about ARC’s TV Autoplay setting. If Autoplay is enabled and the TV spits out an extraneous block of data on its optical output, ARC will switch to the TV.

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TerpsRno1

Contributor I

Not a fix but I did get some workarounds you can try. I haven’t tested the workarounds yet, Sonos support just gave them to me today.

They did acknowledge that this is a known issue with some new Sony TV’s but I didn’t get any info on a resolution before my chat was cut off.

From Sonos support:

There's a certain issue we've been tracking with some Sony TV's which is causing this. Could you head into the Sony TV's settings and check for software updates if your TV is connected to the internet?

There are some workarounds that we can apply to alleviate the issue that we have seen work for other users with the same issue. On the TV, could you try changing these settings for us?
Turning on IP Simple Control
Open Settings
Go to Network and Internet
Go to Home network
Go to IP control
Go to Simple IP control
Toggle On

Setting RS232C Control to "Via Serial Port"
Open Settings
Go to Remotes and Accessories
Go to RS232C Control
Set it to "Via Serial Port"

What a crazy combo BUT IT WORKED!

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brett_j

Lyricist I

Glad I stumbled across this thread after getting annoyed at my Playbar dropping out regularly when streaming music. All other devices stream without issue.

I have a 3 year old Sony TV (don’t know the model) connected by optical. My TV doesn’t have RS232C controls but I did change the IP Simple Control and for the last 3 hours had no drop outs.

Fingers crossed that’s all it is.

Kudos to those providing the solution and others who confirmed it worked for them.

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IanKelsey

Contributor I

hi everyone, I think I am am having a similar problem but its when im watching a movie and a loud action sequence happens. There is an extremely loud ‘clacking’ noise and the screen goes black and the sound goes off, my only fix for this at the moment is to turn the volume down but it shouldn't do this. would the above fixes apply? its too early in my flat to try this so I am just asking on here before I try tonight. thank you so much in advance Ian

Ken_Griffiths

hi everyone, I think I am am having a similar problem but its when im watching a movie and a loud action sequence happens. There is an extremely loud ‘clacking’ noise and the screen goes black and the sound goes off, my only fix for this at the moment is to turn the volume down but it shouldn't do this. would the above fixes apply? its too early in my flat to try this so I am just asking on here before I try tonight. thank you so much in advance Ian

It sounds like a different problem, but maybe give it a go and just see what happens with your TV. If the issue continues, then it maybe best to submit a Sonos system diagnostic report from within the Sonos App and note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.

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kevin-at

Lyricist III

All was good until I upgraded my TV to XR-55A80L. It is a great TV, but it has the same issue as above. Intermittent cutting out on the SONOS home cinema set up when streaming radio or music when the optical lead is connected. All is fine when disconnected, and it works fine in another room when a stand-alone speaker (Sonos). So, there is no question it is a compatibility issue with the Sonos kit and the new TV. I have cycled all items, and it has not been resolved. I have good wifi across the house, and a speed check indicates it is good in the room with the TV - it worked fine before the TV upgrade.

If you have found a solution/workaround please do share

many thanks

Ken_Griffiths

All was good until I upgraded my TV to XR-55A80L. It is a great TV, but it has the same issue as above. Intermittent cutting out on the SONOS home cinema set up when streaming radio or music when the optical lead is connected. All is fine when disconnected, and it works fine in another room when a stand-alone speaker (Sonos). So, there is no question it is a compatibility issue with the Sonos kit and the new TV. I have cycled all items, and it has not been resolved. I have good wifi across the house, and a speed check indicates it is good in the room with the TV - it worked fine before the TV upgrade.

If you have found a solution/workaround please do share

many thanks

Did you try enabling IP Simple Control and changing the RS232C Control to "Via Serial Port”?

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