Contributor I

Answered

Sonos One not showing up in Apple TV audio output

22 replies
7796 views

Hi,

I’ve been using 2 Sonos One and 1 play:5 on my Apple TV with no issues for a year. After last Sunday’s Sonos update suddenly they stopped showing up on Apple TV → Settings → Video and Audio → Default Audio Output.

I’ve tried restarting all devices, making sure AirPlay is on on my Apple TV. None worked.

I tried AirPlay from my iPhone to those Sonos speakers and it worked. Just not showing up on Apple TV.

Any help would be appreciated

Thanks!

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

T

tomarvaAnswer

Lyricist I

I face the same issue here in Singapore. Cannot find my Sonos Play 5 listed in the Settings → Video & Audio → Audio Output of my Apple TV 4K since the last update. However, a workaround worked for me.

Long press the TV button on your Apple TV remote. A sliding window should appear and there you would see an Airplay selection menu. I could find my Sonos Play 5 under that and it works perfectly.

G

gogov

Lyricist I

Same thing happened to me. I have a Sonos One.

Annazel S

Retired Sonos Staff

Hi @mdzhu1994.

Thanks for reaching out and welcome to the community!

I appreciate your detailed post outlining the issue as well as the step(s) that you did, let me help and try to figure this out.

We need to ensure that your Sonos system is up to date, if not, proceed to update the system and verify the Airplay list once the update is completed.

Kindly reproduce the issue, then submit a diagnostic report through the Sonos app, and reply with the confirmation number. I'd start by reviewing your system as well as the status of the devices, it will help in identifying what's possibly causing the issue.

You may check this article about Streaming AirPlay audio to Sonos for more information.

Let us know how it goes and if you have any questions feel free to reach out, we’re always here to help.

Help others find useful content by clicking the like button and selecting the best answer to your question

Annazel S

Retired Sonos Staff

Hi @gogov.

Thanks for reaching out, I’d be glad to assist you.

Please check the advice above and ensure that your Sonos is up to date.

Kindly reproduce the issue, then submit a diagnostic report through the Sonos app, and reply with the confirmation number. I'd start by reviewing your system as well as the status of the devices, it will help in identifying what's possibly causing the issue.

I’m looking forward to assisting you further from here.

If you have any other questions or run into any issues, please do not hesitate to reach out, we are always here to help.

Help others find useful content by clicking the like button and selecting the best answer to your question

M

mdzhu1994Author

Contributor I

Hi @mdzhu1994.

Thanks for reaching out and welcome to the community!

I appreciate your detailed post outlining the issue as well as the step(s) that you did, let me help and try to figure this out.

We need to ensure that your Sonos system is up to date, if not, proceed to update the system and verify the Airplay list once the update is completed.

Kindly reproduce the issue, then submit a diagnostic report through the Sonos app, and reply with the confirmation number. I'd start by reviewing your system as well as the status of the devices, it will help in identifying what's possibly causing the issue.

You may check this article about Streaming AirPlay audio to Sonos for more information.

Let us know how it goes and if you have any questions feel free to reach out, we’re always here to help.

Hi Annazel,

I have submitted the diagnostics. The confirmation number is 223724799.

Thanks!

Mandy

G

gogov

Lyricist I

Hi Annazel,

I also submitted the diagnostics. Confirmation number:

1018656468

Thanks!

A

Al4Jo

Lyricist I

Same issue here. No airplay devices (sonos One / One SL) showing up on Apple Tv since the weekend.

T

tomarvaAnswer

Lyricist I

I face the same issue here in Singapore. Cannot find my Sonos Play 5 listed in the Settings → Video & Audio → Audio Output of my Apple TV 4K since the last update. However, a workaround worked for me.

Long press the TV button on your Apple TV remote. A sliding window should appear and there you would see an Airplay selection menu. I could find my Sonos Play 5 under that and it works perfectly.

A

Al4Jo

Lyricist I

I face the same issue here in Singapore. Cannot find my Sonos Play 5 listed in the Settings → Video & Audio → Audio Output of my Apple TV 4K since the last update. However, a workaround worked for me.

Long press the TV button on your Apple TV remote. A sliding window should appear and there you would see an Airplay selection menu. I could find my Sonos Play 5 under that and it works perfectly.

Awesome @tomarva, perfect workaround!!!! Many thanks!

D

Ducktale

Lyricist I

I face the same issue here in Singapore. Cannot find my Sonos Play 5 listed in the Settings → Video & Audio → Audio Output of my Apple TV 4K since the last update. However, a workaround worked for me.

Long press the TV button on your Apple TV remote. A sliding window should appear and there you would see an Airplay selection menu. I could find my Sonos Play 5 under that and it works perfectly.

You are a life-saver! The perfect workaround! I created an account here just to thank you for posting this!

D

DGAK

Lyricist I

Same issue here - setting up new Sonos One SL with AppleTV. The workaround with TV button works, but can’t see the option in Default Audio. Update was installed on both devices, so all of them are up to date.

Submitted diagnostics 1172788434

Show more replies

Sign up

Login to the community