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mdzhu1994
Contributor I
November 24, 2020
Answered

Sonos One not showing up in Apple TV audio output

Hi,

I’ve been using 2 Sonos One and 1 play:5 on my Apple TV with no issues for a year. After last Sunday’s Sonos update suddenly they stopped showing up on Apple TV → Settings → Video and Audio → Default Audio Output. 

I’ve tried restarting all devices, making sure AirPlay is on on my Apple TV. None worked.

I tried AirPlay from my iPhone to those Sonos speakers and it worked. Just not showing up on Apple TV.

 

Any help would be appreciated 

 

Thanks!

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    tomarvaAnswer
    Lyricist I
    November 27, 2020

    I face the same issue here in Singapore. Cannot find my Sonos Play 5 listed in the Settings → Video & Audio → Audio Output of my Apple TV 4K since the last update. However, a workaround worked for me.

    Long press the TV button on your Apple TV remote. A sliding window should appear and there you would see an Airplay selection menu. I could find my Sonos Play 5 under that and it works perfectly.

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    Goldfish42
    Lyricist I
    November 30, 2020

    Solved ….. workede for me The following tip mentioned above:

     

    loooooong press the TV button on your Apple TV remote. A sliding window should appear and there you would see an Airplay selection menu.

    Eaz65
    Lyricist I
    December 22, 2020

    Same issue. The remote trick dont work. Playing a video game, the sound goes to my projector although airplay show my sonos are checked. Very annoyingw

    Annazel S
    Annazel S
    Retired Sonos Staff
    December 22, 2020

    Hi @Eaz65.

    Thanks for reaching out, let me check it for you.

    Is this only happening when playing a video game? 

    Kindly verify the connection of your Sonos product(s)? (on what device it is connected and what type of connection is in use)

    To better understand your setup and to check some data from your system, please submit a diagnostic report through the Sonos app while the issue occurs and reply with the confirmation number. I'd start by reviewing your system and see if there’s anything causing this issue.

     

    Looking forward to hearing from you soon.

    Help others find useful content by clicking the like button and selecting the best answer to your question
    machx
    Contributor I
    December 24, 2020

    Same issue here. The home button workaround works but is a pain as it needs to be done each time...

    ldb2000
    Lyricist I
    December 26, 2020

    I have the issue that I can”t use airplay on my sonos one from apple TV or my mac. I f I reboot, I can see that I can do airplay for a couple of second. 

     

    Here is the diagnostic number: 585307537

    kellybse
    Lyricist I
    December 28, 2020

    The long press guy is a HERO!

    vschaick
    Lyricist I
    December 30, 2020

    I have the same issue with a pair of Symfonisk speakers. The speakers don’t show up in the Audio settings. I’ve been using the Long Press menu solution for months. VERY ANNOYING! As of 2-3 weeks ago this solution no longer works. On the Long Press menu I can still select the speakers using the Air Play option but there is no longer any sound from the Symfonisk speakers when I’m watching a program on the Apple TV. However in the Long Press window if I select to play Apple Music it will play through both the TV and Symfonisk speakers. There just doesn’t seem to be an option to select other apps / movies / shows for the audio to Air Play.

    I ran a diagnostic report. The confirmation number is 486897461. 
     

    Could you please compare notes with Apple and restore functionality?

    jeje1977rr
    Lyricist I
    December 30, 2020

    Hi! @vschaick I have the exact same issue. Jerome

    jeje1977rr
    Lyricist I
    December 30, 2020

    In Netflix app, surprisingly it’s possible to select Sonos speakers and it works.

    Eaz65
    Lyricist I
    January 4, 2021

    Hi @Eaz65.

    Thanks for reaching out, let me check it for you.

    Is this only happening when playing a video game? 

    Kindly verify the connection of your Sonos product(s)? (on what device it is connected and what type of connection is in use)

    To better understand your setup and to check some data from your system, please submit a diagnostic report through the Sonos app while the issue occurs and reply with the confirmation number. I'd start by reviewing your system and see if there’s anything causing this issue.

     

    Looking forward to hearing from you soon.

    Yes, it only when playing games apparently. For other platform the home screen trick works but not for this.

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