First, let me say this soundbar sounds good when it works. However it is the most buggy soundbar I have ever owned and I’m not alone. Do a simple search on any issue I’m having and their is MULTIPLE post about it with ZERO resolutions. Sonos suggestions are to spend money on cables, etc and to blame every other piece of hardware but their own. “Send us a diagnostic report” and every time “Looks fine from the report” yet the issue is still there.
My soundbar does two things all the time. The audio gets distorted when playing Atmos audio. Only work around (not a fix) is to shut every thing down over and over until you hit the lotto and it works. No it’s not my internet connect as it’s hardwired, my phone that uses the app gets 800 Mbps over Wi-Fi at location. My whole network is a very well done Ubiquiti setup in which every hardwired or wireless device works flawless on besides, you guessed it, the Arc!
Second issue which is a daily issue. Anytime you switch channels or if a show is ending and another one is starting on a app like Sling the audio goes out. We have to cycle audio sources on TV to get it to come back on. Own this issue Sonos and fix your horrible firmware! I can plug my Samsung soundbar in (also Atmos) and it works without any of these issues, period!
Here is links to all the people complaining about the same issue with sound going out. Not one resolution to them. Why? Because it isn’t their TV or their cables or their hardware. It’s your soundbar firmware.
Links:
https://www.reddit.com/r/sonos/comments/j6bil2/sonos_arc_no_sound_when_pausing_and_resuming/
This is page 1 of google results, there is more but you get the point. I’m not looking for someone to troubleshoot my issue here. I’m looking for Sonos to fix their firmware. I cannot believe how good of reviews this Arc gets with how horrible the firmware is.
