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Answered

Sonos Beam Volume Control via Roku remote

  • July 18, 2018
  • 2 replies
  • 3215 views

Hi, my Beam won’t pair with the remote for my TCL (55P607) — standard Roku/TCL remote. Won’t recognize it, so I can only control within the app. Replaces batteries on remote, and connection appears to be strong. Any suggestions?

Best answer by Jeff S

Hi, my Beam won’t pair with the remote for my TCL (55P607) — standard Roku/TCL remote. Won’t recognize it, so I can only control within the app. Replaces batteries on remote, and connection appears to be strong. Any suggestions?

Hi there,

Welcome to the community. Are you using the enhanced remote? If so, it looks like that remote only uses RF to communicate instead of IR. The Beam can only accept IR remote commands.
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2 replies

Jeff S
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  • Retired Sonos Staff
  • Answer
  • July 31, 2018
Hi, my Beam won’t pair with the remote for my TCL (55P607) — standard Roku/TCL remote. Won’t recognize it, so I can only control within the app. Replaces batteries on remote, and connection appears to be strong. Any suggestions?

Hi there,

Welcome to the community. Are you using the enhanced remote? If so, it looks like that remote only uses RF to communicate instead of IR. The Beam can only accept IR remote commands.

  • Author
  • Contributor I
  • July 31, 2018
Hey, thanks. That makes sense. So in order for it to work in tandem with the TV, would I have to buy a new universal remote?