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niccnewey
Contributor I
July 15, 2018
Answered

Sonos Beam Tv Control On and Off

Would anybody know why I can turn ON my tv using the Beam with Alexa but can’t turn it back off using the voice commands?
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    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    July 16, 2018
    Would anybody know why I can turn ON my tv using the Beam with Alexa but can’t turn it back off using the voice commands?
    Some TVs only accept certain CEC commands, so make sure OFF is one that your TV will take. Also, you may need to go into your TV's settings to tell it to allow being turned off by HDMI devices. What type of TV do you have? A model number would help the most with this.

    For example, you'd be looking for Simplink - Auto Power Sync or Auto Power with an LG. For Panasonic Vierra TVs it's called - Auto Power / Power On Link / Power Off line. And on Sharp Roku TV or TCL Roku TV, look for 1-touch play.

    Hi, yes.... I had the same problem too when trying to switch back from Music Audio....

    ‘TV’
    ‘TV SOURCE’
    ‘Switch to TV’

    The command "Alexa, switch to TV" should do the trick. If that's not working, try "Alexa, switch to TV on [room name]"
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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    Jake.hanson
    Contributor I
    July 19, 2018
    I'm having same problem, turns tv on no problem, can't turn it off. Samsung mu8000.
    MPRoberts
    Lyricist I
    July 19, 2018
    I am having exactly the same problem here with my Samsung M5520 which I believe is a 2017 television. I can turn the television on with Alexa and change the volume but it just won’t turn off.
    I have made sure that the TV software is up-to-date and this didn’t improve the situation.
    I also tried Power cycling the beam and television.
    SDEdson14
    Contributor I
    July 19, 2018
    Same problem here too with my Samsung UN40MU6300... Can turn on the TV with Alexa, but cannot turn it off. No other devices are plugged into any other ports on the TV.
    rei
    Lyricist I
    July 20, 2018
    I finally!! got the tv on/off command to work with beam/alexa. As someone suggested I used the name of the room in the voice command and it worked. My tv is: Samsung 55" Class KU630D 4K UHD TV which I purchased about 2 years ago.
    The sonos beam is plugged into the HDMI ARC port.

    The exact command I used is: Alexa turn Family Room tv on. Or: Alexa turn Family Room tv off.
    Before I was saying: Alexa turn TV on/off and Alexa would reply 'OK but nothing happened...

    Now it works...and the heavens opened up!
      umangpatel
      Lyricist I
      July 20, 2018
      I have the same problem with my LG 55UB820V. The Beam/Alexa can turn on the TV but doesn't turn it off
      Ryan S
      Ryan S
      Retired Sonos Staff
      July 20, 2018
      We have some steps on this thread that may help solve the trouble you're having setting up or using the Beam with certain CEC commands like "off". For LG TVs you may need to check for LG Simplink > Auto Power Sync to make sure "off" is accepted from CEC.
      Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
        Kritaphol
        Contributor I
        July 21, 2018
        I had a similar problem but forgot that I named my beam to ‘beam’ instead of ‘Tv’ , so I tried ‘Alexa, turn off/on beam’ instead and it worked. Using a philips amblight tv in case that helps
        isidro847
        Lyricist I
        July 22, 2018
        I finally!! got the tv on/off command to work with beam/alexa. As someone suggested I used the name of the room in the voice command and it worked. My tv is: Samsung 55" Class KU630D 4K UHD TV which I purchased about 2 years ago.
        The sonos beam is plugged into the HDMI ARC port.

        The exact command I used is: Alexa turn Family Room tv on. Or: Alexa turn Family Room tv off.
        Before I was saying: Alexa turn TV on/off and Alexa would reply 'OK but nothing happened...

        Now it works...and the heavens opened up!
        Thank you Rei! Your solution worked for me. Whatever you named your Sonos Beam as during setup (Family Room, Living Room, etc.), just ask Alexa to turn that on or off. It should work.
        sisterray
        Contributor I
        July 22, 2018
        Hi, I have a LG 42UB820T TV. I have turned on Simplink and the Auto Power options. I can turn on the Tv using Alexa but cannot turn it off using Alexa.

        I noticed when I turned on Simplink, the HDMI connection I use for my Apple TV showed as being a Simplink device (the green Simplink symbol was disabled on the HDMI connection on the input list), but the HDMI-CEC connection I use for the Sonos Beam did not.

        I tried including the Room in the command as suggested previously, but still no luck.

        Any suggestions?
          Storm3
          Trending Lyricist I
          July 31, 2018
          My Tv will turn on and off but only when I set the source to the HDMI ARC as input, but won't turn off when SKY Q is selected?
          That sounds like the TV selectively ignoring CEC commands from sources that aren't the one selected. Might be best to reach out to your TV manufacturer to confirm and see if this is a known issue.

          You need to set up devices... either say ‘Alexa discover my devices’ or go to the Smart Home section of the Alexa app.

          You need to make sure the Beam is connected to the ARC HDMI socket

          Alexa doesn’t recognise my TV as a device, any suggestions?
          I have other sonos speakers which are recognised under “devices” but not the Sonos Beam/the tv connected.
          If your TV isn't a smart TV that's Alexa enabled, it shouldn't be discovered. Your Beam should be listed in your Alexa app as a Sonos room and as an Alexa-enabled device. You may need to go through voice settings in the Sonos app if that isn't listed, remove and re-set them up. These steps may help.


          Thanks Ryan, I’ll keep trying. Volume commands work fine on any HDMI port, it’s just the “off” command that is ignored unless HDMI ARC source is selected. Samsung support haven’t got a clue :D


          Have still not managed to get the TV to turn off if any other source is selected other than the HDMI ARC. samsung ue55mu6220. All other commands work fine. Have tried all recommendations so must be the TV not allowing CEC commands when other HDMI ports are in use.

          Anyone had any luck resolving?
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